Engine is damaged when received and… Engine is damaged when received and full of water, I have called several times, I get told i will be contacted about the damaged claims/warranty. And yet to ever hear anything back about it. Have talked to them multiple times and still 3+ months and still waiting to get engine replaced or refunded.

DON'T ORDER FROM EATW! I have been getting nowhere talking with EATW's warranty dept. I ordered an engine in July at a cost of over $2000, received it about a month later. I was shipped a motor full of water. Fasteners were rusted to the point of breaking off. The front cover was cracked. I returned the motor, and received a credit of only $851. I am out over $1200, and can't get anyone ith any authority to talk to me.

Gary's experience The engines that we have purchased seem to be low mileage units as advertised, the only problem we have encountered is the rust from these northern units and damage caused by shipping. The warranty is great if you can install said units in a timely manner, but if you have employee issues during this timeline you can void your warranty. I would like to see the time required to install said unit to be lengthened by a couple of weeks. At least on diesel units!!

*BAD ENGINE* Poor customer service Bought an engine. My mechanic had a motorcycle accident then dealt with covid before getting the opportunity to install the engine. Upon engine installation, when he turned the crank by hand he noticed the engine would not turn. After further evaluation and taking pics inside cylinder found the engine timing is off and the pistons are hitting the valves. These folks refuse to talk to me or my mechanic. Very poor customer service. I will not be using them any longer and this is the 3rd engine I have bought from them

Complete scam company Complete scam company, scam 3rd party buyer and scam transport company. We ordered an engine that the transport company "lost" for 2 weeks. E&TW still took our money the day we ordered the engine. No one could give an answer, no tracking, customer service is non existent. When I finally requested to speak to a supervisor, the rep told didn't have one. Didn't have a boss either. Once the engine was found, the transport company had it sitting in Salt Lake City for 5 days, with no explanation of why. Once we received the engine, it was an absolute piece of junk. Unusable. We filed a credit card fraud claim which resulted in the owner of the transport company screaming at me, how dare I file a claim. Took 2 weeks to finally have the piece of junk removed from our property. DO NOT ORDER FROM THIS COMPANY!