Company not willing to correct their wrong I placed an order on 12/29/23 and needed to contact CS to update the delivery address. I did so within minutes of placing my order. Received an email with the the correct shipping address and I confirmed the accuracy. I assumed that everything was corrected. On 1/10/24, the BOL was sent to the shipping company and the transmission was delivered. Unfortunately, to the wrong address, states away. I contact CS and get the run around. I am told I can pay for them to pick it up and reship it (shipping is free initially) or I can return it minus a 25% restocking fee and 2 freights. I should not have to pay for their mistake. They have no interest in correcting their error and the person I am communicating with the Shipping/Tracking Manager. His email responses are unclear, not pertinent and non helpful. My company has ordered 5 transmissions in the last 2 months and this is the only one with an issue and the lack of interest in fixing their wrong is astounding.

1st the price was reduced $100 and then… 1st the price was reduced $100 and then there was another $100 added to the core charge. That got cleared up and when I was apprised there would be an additional $150 for delivery, I chose to cancel the order. The item was never taken out of stock, not shipped. Yet they deducted $333.50 from my refund. Now I fear that they may use my credit card for their use illegally. Does this mean I need to change my card? I fear that. There should be legal actions available to protect me from this type of customer treatment.

Gary's experience The engines that we have purchased seem to be low mileage units as advertised, the only problem we have encountered is the rust from these northern units and damage caused by shipping. The warranty is great if you can install said units in a timely manner, but if you have employee issues during this timeline you can void your warranty. I would like to see the time required to install said unit to be lengthened by a couple of weeks. At least on diesel units!!

DON'T ORDER FROM EATW! I have been getting nowhere talking with EATW's warranty dept. I ordered an engine in July at a cost of over $2000, received it about a month later. I was shipped a motor full of water. Fasteners were rusted to the point of breaking off. The front cover was cracked. I returned the motor, and received a credit of only $851. I am out over $1200, and can't get anyone ith any authority to talk to me.

`I purchased an engine from ETW… `I purchased an engine from ETW followed all their stipulations my mechanic installed it and found it needed timing chain and gears, they were notified immediately and said they were going to send a replacement engine, still waiting and this was on 5/6/2023, offered many solutions to rectify the situation, made numerous calls, sent numerous E-Mails and my Mechanic has done the same and still nothing. They have cost me thousands in lost earnings because I do ride sharing. My vehicle is a 2010 Buick Enclave and the motor purchased was a 3.6 liter V-6 with supposedly 81,000 miles. Now I have to file a lawsuit to try and get the 3300$ it has already cost me. I would not recommend doing business with this company. They have no ethics. Clifford Edwards Ohio