Brian Schaefer
GBGreat bike, difficult to communicate Very slow and limited communication after purchasing a bike. There were no instructions provided for assembling the bike, so I reached out with a few minor questions. Most of them I was able to figure out eventually by researching online, but I still would have appreciated a quick response. The seller promises a 24 hour response time, which they did not meet. They did eventually get back to me, only partially answering one of the questions. A bigger concern was about the cleanliness of the drivetrain, specifically the jockey wheels. I bought the bike "certified pre-owned," and the sale page suggested that the drivetrain would be inspected and cleaned. The jockey wheels had a significant amount of grime buildup. I removed most of it fairly easily with a flathead screwdriver, but this really should have been taken care of by the seller as promised. The condition of the bike otherwise was as expected from the online posting. The bike was safely packed and arrived promptly.
David Frank
GBUsed parts sold as new One of the parts that was sold to me as new was clearly not new. It was scratched and had dirt and better than the grease. I attempted to reach out to the company to ask about this and what they had to offer to make it right and they never responded to my emails.
David Boron
CHFrom start to finish an excellent… From start to finish an excellent buying experience. This was my 2nd purchase with Cycle Limited and was very satisfied again.
Henrik
DKHad been looking for a certain MTB Had been looking for a certain MTB for a long time; found it month ago at Cycle Limited. When I now made a decision to travel to the States only to pickup this particular bike I was very pleased that the bike was everything that was described in the ad. A bonus was that the guys I met at the shop when picking up my bike were trustworthy and also very helpful when I had to prepare the bike for transport back to Europe.
Dieter Motz
GB# One Shop Quick shipping. Bike was exactly as described. The absolute best 🤩 Packaging I've ever seen! This shop is #1 in my book