Good customer service Good customer service. Quickly solved an issue with the bicycle even though it was well outside of the warranty period.

The product is great The product is great. Even after an unfortunate parts dysfunction, the service department replaced the part quickly and were very responsive. I will purchase again for my other kids.

16 and 20' bikes - best investment ever Bought the 16" for my 3y old, then the 20" when he turned 6y recently. I credit belsize bikes for a lot of my son's physical agility and development. The super lightweight, two brakes, no coastal brake, and ability to install hand bar raisers made this choice our best investment so far. What a success. Beats competing brands on a heartbeat including woom. Lost a bolt a got immediate customer service and received the part in no time.

Solid Kid Bikes Belsize bikes look good, have kid-friendly geometry, and include quality components. Just bought two of these (a 16” and a 20”) for my 6yr old and 8yr old. Paint job on the bikes is excellent. After being on balance bikes, moving to the Belsize was a great choice. Each kid picked up pedaling within a day or two. This is where the geometry matters — seat height, reach, and wheelbase are suited to help kids feel stable. While weight is not technically a matter of geometry, I think of them together, and the weight of these bikes is perfect for kids — these bikes are very light and easily maneuvered by kids. Picking up the bikes after a fall and/or walking the bikes around is no problem whatsoever for either of my kids. Importantly, the brakes are kid-friendly: levers fit kid-sized hands, can be squeezed easily, and are Tektro brand (which is a legit component manufacturer). Assembly was mostly already completed right-out-of-the-box, with remaining tasks (front wheel, handlebar, and seat) being relatively painless and quick. Attaching the belt-guard (i.e., chain-guard) was tedious, and I ultimately elected to NOT attach it. It is functionally unnecessary (after all, high-end mtb do not have guards), and the bikes work just fine without the guards in place. Any misgivings about a belt-driven bike ought to be shelved. I see no problems so far and do not anticipate any. The belt is made by Continental (a legit manufacturer for motor vehicle belts and tires, and also bike tires). My guess is that the specs on this belt are intended to meet repetitive cycling under loads similar to what a small engine would require. I’m not worried in the slightest, and I cannot imagine that changing/replacing the belt would be very difficult IF such should ever become necessary. Shipping was prompt. Unfortunately, one bike was missing an important bolt (for attaching the seat). Belsize was prompt in responding on this matter and provided the size for the bolt, along with a refund to cover the cost of the bolt (which I was able to obtain from my local hardware store with no trouble).

The 16'' bike The 16'' bike is high quality although the hardware will rust in areas prone to it. I sprayed some corrosion control on it and have no problems. Its light weight and very easy for my 3 y/o to ride. He figured it out within minutes after only riding a 8'' strider bike. One of the bolts came loose/lost and the support team was extremely helpful and sending me one of their special bolts. We will be buying the 20'' bike when the kids are big enough.