I would love to share my experience… I would love to share my experience with Addmotor trikes, but due to putrid business practices, it is impossible. Impossible? It's impossible because it is impossible to call them to place an order or ask a question. ZERO customer service.I was ready to buy, cash in hand, and gave up after 2 days of being transferred to a machine every time. This is there default position. No other options available. They never, EVER, answer phones. Leave a measles, we'll get back to you, even when you want to purchase and need to speak to someone first. I refuse to do this for may $3000.00. Also, a stooge can realize that you are at there mercy if you need after sale service. There is even a message on what to do if you need service... email tech support with proof, pictures, etc. Sure pal, I'll get right on it. What ass holes. No chance they get my money. Too bad, I liked the product. The irony of this is that in reality, are excellent sales people. The problem, is that they just sold a Worksman trike. Have a nice day.

Support Sucks I have two Addmotor bikes. But, now that they are a couple years old and need parts/service. I have discovered that Addmotor does not even have a support section on their site. There is almost no documentation and they just throw they hands up when asked. This is purely a sales organization. Too bad. I have RAD eBikes too, and can always find great support info online.

I don't have my eTrike yet, but impressed with staff I don't have my eTrike yet, and I'm already impressed. 1. I tried to use the A100 discount code, and it didn't work, but I ordered the bike anyway. A few days later, I received an email offering the code again. I was pleasantly surprised after contacting customer support to request the code be applied to my order—no hesitation to apply a credit to my charge card!! (credit received earlier than expected) 2. I wanted to know if a backrest for another model would fit the bike I ordered. I got an answer immediately that it would, but it might block the cargo box. A few days later, they sent me a picture. That's unreal. Someone went to the trouble to mount the backrest and take the picture I didn't request. Now that's great service. If their products are as good as the staff, I made a great decision going with Addmotor.

Total scam This was, by far, the worst online purchasing experience of my life. My husband and I ordered 2 bikes on 2 different bank cards because we could get a $100 discount. First there was confusion over the color of the bikes and once that was resolved they were supposedly shipped, told 7-10 days to arrive. At no point did we ever get a working tracking number. When we tried to call, no answer. Emailing we would get responses that were illiterate and vague. After weeks of no bikes, no tracking, we finally got aggressive and said to cancel the order. We were refunded the money for one bike but were told that the second bike had been sent to Aloha freight and that it was lost and until it was located, we couldn't be refunded. We told Addmotor that wasn't our problem, it was between them and the freight company and they still refused a refund. After months of this we filed a dispute with our bank and finally got our money back. We are certain that this was just a scam. We tried calling the freight company, using the number Addmotor gave us and it was a non-working number. We don't have much money and saved to splurge on E-bikes and this company tried to steal $3500 from us. It was an exhausting, stressful experience!!

$3K bike useless. Company ignores me I bought a $3000 bike from them. The battery stoped working. They no longer produce the battery. As a result I have a $3K bike but I cannot use because there is no battery for it. Their support stopped replying to my questions