I don't have my eTrike yet, but impressed with staff I don't have my eTrike yet, and I'm already impressed. 1. I tried to use the A100 discount code, and it didn't work, but I ordered the bike anyway. A few days later, I received an email offering the code again. I was pleasantly surprised after contacting customer support to request the code be applied to my order—no hesitation to apply a credit to my charge card!! (credit received earlier than expected) 2. I wanted to know if a backrest for another model would fit the bike I ordered. I got an answer immediately that it would, but it might block the cargo box. A few days later, they sent me a picture. That's unreal. Someone went to the trouble to mount the backrest and take the picture I didn't request. Now that's great service. If their products are as good as the staff, I made a great decision going with Addmotor.

Broken Trike Broken Trike, missing parts, no customer service. What else can I say?

We purchased two of the M360 trikes in… We purchased two of the M360 trikes in July 2022 and now need to replace the brake pads and we have tried for over a month to contact the company to get the parts and no one will respond to our emails or messages left by phone. My last email even stated that if they did not contact me (and I have tried three or four times and given them plenty of time to respond) that I would post bad reviews and that didn’t even prompt a callback or an email.

I would love to share my experience… I would love to share my experience with Addmotor trikes, but due to putrid business practices, it is impossible. Impossible? It's impossible because it is impossible to call them to place an order or ask a question. ZERO customer service.I was ready to buy, cash in hand, and gave up after 2 days of being transferred to a machine every time. This is there default position. No other options available. They never, EVER, answer phones. Leave a measles, we'll get back to you, even when you want to purchase and need to speak to someone first. I refuse to do this for may $3000.00. Also, a stooge can realize that you are at there mercy if you need after sale service. There is even a message on what to do if you need service... email tech support with proof, pictures, etc. Sure pal, I'll get right on it. What ass holes. No chance they get my money. Too bad, I liked the product. The irony of this is that in reality, are excellent sales people. The problem, is that they just sold a Worksman trike. Have a nice day.

A great overall experience First and foremost I would like to say, I love my trike. They had lots of options. It was easy for me to order it online and shipping is easy.it came right to my front door. They called me to let me know when they were going to be there. What time? It was real easy to put together. I’m able to go fishing again in the places I couldn’t go fishing and I couldn’t breathe now me and my wife get out there and go bike riding together. I think it’s one of the best things I ever bought a little expensive, but well worth it the only thing that I wish you came with was mirrors, so I can see what was behind me but overall a great purchase