Ordered, never heard any more ? Bought a wheelset and after I received the thank you for your order email I never heard from them again despite emailing multiple times (now 20 days later). Currently doing a credit card chargeback. Disappointing.

Had to use the chargeback feature on my credit card to get my money back. I found out today that my case to recover my money from Zed was finally closed after buying a wheelset from them a long time ago. The whole experience was dreadful from beginning to end. Poor order process blamed on website issues that i later found out to be because a disgruntled ex-supplier/partner hadn’t been paid. The order took 3 months to arrive, not the 3 weeks promised, with no apology or real explanation. Then months of faults started. Despite giving Zed several opportunities to resolve them they became less and less responsive. Their general attitude was unprofessional and deliberately awkward and eventually, after 9 months of not having any wheels and being refused a refund, I started the charge back process with my credit card company. Reading other reviews on Trustpilot and other websites, and speaking to other people in the local area, it sounds like this isn’t an isolated incident. I would strongly advise anyone considering using them to look elsewhere. It’s not worth the worry or hassle.

Honest and genuine people to deal with Honest and genuine people to deal with, Lee was more than happy to discuss the specs and pros and cons of the wheels which have been fantastic to date. Great wheels at a great price and more than happy to recommend.

Faulty Wheels & Awful Customer Service 7 months ago I ordered "AERO ULTRA SL5 STRING SPOKE, Rim Brake, String Spoke" Was very excited after reading lots of positive reviews. Unfortunately the wheels were faulty. Initially I thought these things happen and will be sorted quickly. After inspection by Zed the issues were said to not exist and wheels returned. My bike shop confirmed issues still present and wheels unsafe to ride. After video footage taken by bike shop the problems were acknowledged by Zed but blamed on my bike shop/ me. Eventually the warranty was said to be invalid due to "unauthorised works being carried out on the wheels" which was completely untrue. There were no grounds for suggesting this at all. Thankfully the bike shop in question had predicted Zed would go down this route and had taken measures to prove what they had/ had not done with the wheels. Customer service was extremely poor and essentially amounted to being told that lots of people love our wheels so there can't possibly be an issue with your wheels. If you are thinking of buying through this company I would certainly advise caution. Perhaps I have been unlucky with the wheels but the manner in which the issue has been dealt with has been awful from start to finish. 31/01/2024 Just in follow up to the response by Zed: Indeed, always two sides to a story but I can honestly say that in 20 years of cycling and enjoying this sport I have not had a worse purchase experience. It all started out great and all very friendly and good communication while selling. As soon as money was received and issues with wheels became apparent it was a totally different story. I was keen to try give as many chances as possible to resolve the issues. Ultimately it was only the threat of legal action, supported by my local bike shop, after 7 months that resulted in a reluctant refund.

Amazing wheels at a competitive price Amazing wheels at a good price and have been faultless in the years I have had them. Wanted to change the freehub and they were also helpful with advice/providing parts even though this was some time after purchase.