Faulty Wheels & Awful Customer Service 7 months ago I ordered "AERO ULTRA SL5 STRING SPOKE, Rim Brake, String Spoke" Was very excited after reading lots of positive reviews. Unfortunately the wheels were faulty. Initially I thought these things happen and will be sorted quickly. After inspection by Zed the issues were said to not exist and wheels returned. My bike shop confirmed issues still present and wheels unsafe to ride. After video footage taken by bike shop the problems were acknowledged by Zed but blamed on my bike shop/ me. Eventually the warranty was said to be invalid due to "unauthorised works being carried out on the wheels" which was completely untrue. There were no grounds for suggesting this at all. Thankfully the bike shop in question had predicted Zed would go down this route and had taken measures to prove what they had/ had not done with the wheels. Customer service was extremely poor and essentially amounted to being told that lots of people love our wheels so there can't possibly be an issue with your wheels. If you are thinking of buying through this company I would certainly advise caution. Perhaps I have been unlucky with the wheels but the manner in which the issue has been dealt with has been awful from start to finish. 31/01/2024 Just in follow up to the response by Zed: Indeed, always two sides to a story but I can honestly say that in 20 years of cycling and enjoying this sport I have not had a worse purchase experience. It all started out great and all very friendly and good communication while selling. As soon as money was received and issues with wheels became apparent it was a totally different story. I was keen to try give as many chances as possible to resolve the issues. Ultimately it was only the threat of legal action, supported by my local bike shop, after 7 months that resulted in a reluctant refund.

No after sales customer support I purchased wheels from Zed Bike Wheels late last year. Since then I had a bearing failure on the freehub and both hubs run rough, having had around 2,500km on them. I sent a query in October by their online form asking what the bearings are so that I may replace them. No reply, tried calling and the telephone automatically directed me to their website which is where I had already tried to make contact. I also found no recent activity on their social media pages or facebook. I gave up on the assumption that they had ceased trading. Update 17/02/2024 - Earlier in the year after seeing this review ZED requested contact details to discuss and resolve the issues. These were provided but have not received any contact since from ZED. I suspect they can just about cope with producing wheelsets and that's their limit. You have been warned.

Ordered, never heard any more ? Bought a wheelset and after I received the thank you for your order email I never heard from them again despite emailing multiple times (now 20 days later). Currently doing a credit card chargeback. Disappointing.

ZED, Avoid!! Ongoing issues with LAST UPDATE Well, I can't review the product as I've not got them. But as good as the wheels may or not be,they can't be worth the hassle you'll encounter after purchase and that's before you get them. As such,this review is about ZED, not their wheels. I'd like to think the product is better than the service. A few weeks before I ordered, I got in touch to ask about delivery times. I got no response but as i had cleared my spam filter, thought it may have gone in there. So, I ordered a pair of ZED carbon wheels. I was sent an immediate order confirmation and their warranty/T'C's which claim that they "Promise to keep you updated on your order" and, "Can't wait to offer you great customer service". After two weeks with no other info, ( so much for their promises of updates) I got in touch through their website as this is what they request on your order confirmation. No reply, (a day is plenty of time to reply if your boasting of great customer service). I then called ZED on the number supplied but, this isn't accepting any calls (and still isn't as of 08/01/24) and just requests that you contact them through their website email. I then sent another email to the person who deals with the warranty,(but as they are just a two person business, I assume this is the same person that deals with all the clerical work, hence why they request you don't send multiples of the same email as it'll bog them down). This email just bounces back stating their remote server is misconfigured, leaving you only one option to get in touch, the website, which they don't seem to reply to. As such, I cancelled my order, and I'm not the first looking at other reviews. If the lack of promised updates,lack of GREAT customer service and having to jump through hoops to find the progress of your order ( I still haven't) doesn't put you off, think on as to what they would be like if you were to have a warranty issue. It is for this reason I cancelled UPDATE. Heard back after 18 days since order was placed. They say they are checking the status of my order in the workshop? (Which we all know means that they haven't been started or arrived in stock, let alone ready for dispatch) ZED do say they have been ill, (there's only two of them don't forget) and have had IT issues. But, knowing this, they refer you to the website when you call. So why not take calls ZED?? They offered free life time warranty or 2 tires if I wasn't to cancel, (but first impressions, and that customer service is non existant, I had already made my mind up). They then advised that it may take up to 28 days to return the money, I'm keeping tabs on when it is returned, as I've no confidence in this company unfortunately. After 30 days, I've still not recevied the refund. I have messaged, but not expecting a reply. Will keep updating... So after several emails over the course of a nearly a week (they are still not taking calls) I eventually heard back, and still not having had the refund after 35 days they are basically still blaming health and IT issues... Regardless, with their continuing ill health and IT issues that delay orders and customers concerns, they can still find the time to update their website and offer 30% off in their sale, (nothing wrong with their time or IT in my book). ZED also say they are having issues with their card provider... (no problem taking money though!) and have advised that I raise the dispute with my card provider, which i have just started, and my bank says that they've never heard before that poor health can prevent a card refund, when they can be well enough to message... If after all this you still want to order, go ahead, you've been warned...just make sure you pay by credit card. However, ZED have thanked me for leaving a 2 star review. For that, I'm dropping it back to 1 star for the antagonistic comment that was uncalled for. So if you're reading ZED, If you can't accept an honest review maybe improve your business? If there's only the two of you,(which you reminded me of on the few emails you sent) maybe employ more staff, as it's obvious you can't cope as things stand. They then go onto moan that they don't reply or use Trustpilot because they'd charge them £00's per month,obviously they don't mind reading them...but still don't act up on them. Before pressing that confirm the order button, bear in mind Hunt bike wheels. I placed an order and these were dispatched, delivered and on my bike within 3 days. So only now do ZED wheels accept they have failed, albeit over 2 months since purchase, but I've still to receive a refund! To appease their failed customers they could have offered to bank transfer refunds for speed. I've had to claim it back from my credit card. Working in the cycling industry as well, I've informed all of my customers who are looking at Zed wheels to really think of what may happen before purchasing.

Avoid at all costs I don't often write reviews but I feel compelled to do so on this occasion. I would not be exaggerating to say this has been one of my worst experiences of a high ticket purchases. Basically £700 worth of wheels. Approx 1,000 miles on the wheelset and rear free hub started to come loose. I thought not a problem with a 3 year warranty and duly sent off for repair. No contact for several weeks and eventually receive a bill for the repair with the claim it was wear and tear so not covered under warranty. I paid as I was concerned my rear wheel wouldn't be seen again. Inference either the components are cheap rubbish from China or the assembly was poor as a 1,000 miles does not constitute any sort of distance to wear a hub out. Reading other reviews here there is obviously a common theme where this business likes the sales but not interested in looking after the customer. Sad thing is the husband and wife team don't realise that these poor reviews cost them much more than the warranty repair would have done.