Poor warranty experience Working in the cycling industry specifically within customers service I am the first to know and appreciate that product do have occasional issues from new. I was disappointed when my brand new ZED rear wheel failed on its 3rd ride out due to a spike nipple failing. I thought nothing of it given ZED are a local business, and thought the customer would be great. Although it was much the opposite. I had to work out how to return the wheels, as although there was a returns label no instructions were provided. After 3 weeks of little to no update I was eventually told that they needed my front wheel in order to repair my rear wheel??? Over 3 weeks and later I had my wheel returned and on the first ride of 5.5km, it was buckled. Obviously this is not what you would expect from a high end wheel. Currently I’m having to file a case American Express as this has caused damage to my equally as new frame set. EDIT: I have had the wheels back 12 days, and only had chance to do 100ish km. Yesterday evening I turned into my street, after a short ride home from work, and the wheel exploded. Yet to hear what ZED have to say but now I’m left with a £1300 wind chime. Overall this negative experience has changed my opinion on ZED from a raving fan to someone unlikely to order from or recommend ZED again.

No after sales customer support I purchased wheels from Zed Bike Wheels late last year. Since then I had a bearing failure on the freehub and both hubs run rough, having had around 2,500km on them. I sent a query in October by their online form asking what the bearings are so that I may replace them. No reply, tried calling and the telephone automatically directed me to their website which is where I had already tried to make contact. I also found no recent activity on their social media pages or facebook. I gave up on the assumption that they had ceased trading. Update 17/02/2024 - Earlier in the year after seeing this review ZED requested contact details to discuss and resolve the issues. These were provided but have not received any contact since from ZED. I suspect they can just about cope with producing wheelsets and that's their limit. You have been warned.

AVOID AT ALL COSTS AVOID AT ALL COSTS These guy's are an absolute waste of time. If you have any problems with your wheels the will firstly ignore you and the block you from making any contact with them. I've returned a wheel to them for a warranty repair which took an age to sort out and now all my emails bounce back and I've been blocked on social media! Now left with one wheel and having to sort it through trading standards. If you read some of the other reviews left on hear you will see I'm not alone in this.

Avoid at all costs I don't often write reviews but I feel compelled to do so on this occasion. I would not be exaggerating to say this has been one of my worst experiences of a high ticket purchases. Basically £700 worth of wheels. Approx 1,000 miles on the wheelset and rear free hub started to come loose. I thought not a problem with a 3 year warranty and duly sent off for repair. No contact for several weeks and eventually receive a bill for the repair with the claim it was wear and tear so not covered under warranty. I paid as I was concerned my rear wheel wouldn't be seen again. Inference either the components are cheap rubbish from China or the assembly was poor as a 1,000 miles does not constitute any sort of distance to wear a hub out. Reading other reviews here there is obviously a common theme where this business likes the sales but not interested in looking after the customer. Sad thing is the husband and wife team don't realise that these poor reviews cost them much more than the warranty repair would have done.

Ordered, never heard any more ? Bought a wheelset and after I received the thank you for your order email I never heard from them again despite emailing multiple times (now 20 days later). Currently doing a credit card chargeback. Disappointing.