Karen was excellent Karen was excellent. She kept me informed every step of the way and was understanding when I told her I needed to hold off on some servicing due to finances. I truly appreciated her not being pushy. She even helped quote me for services so I could make future plans and budget myself. Service was much faster than I imagined it would. The only con from my experience was the overall price of the servicing. It was much more expensive than I imagined it would be, but I’ll be better prepared next time.

Express Service Department It’s a pleasure to deal with Express Service Manager, Eddie Paz…. Received Fast oil change, and he’s courteous, knowledgeable and efficient. Thank you for your service!

Great service overall! -

Waste of time If your looking to waste your time then this the dealership to buy a new VW. I went to the VW website looking for a specific Atlas Sport where the website showed they had 2 vehicles matching my search. I called to confirm that they still had the vehicle available and was told they did. I drove from Miami in the rain walked in the showroom then introduced to a salesman that had me walk through 3 floors of inventory to be told they didn't have the vehicle. I wasted my time and gas for nothing. I was just treated to an atempt of bait and switch. If your looking to buy a VW don't waste your time at Rick Case.

Amazing service! I was talking with an employee named “Ken” very profesional and nice. He got straight to the point, and asked everything i needed and really showed he cared about me more liking the car. Amazing person.