They bribed me too take down my review… They bribed me too take down my review and failed too fix my car as promised. My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

Great experience! My first policy with Concord Auto Protect on my 2013 Subaru Forester was in March 2021. My one claim was handled with no problems. I had no hesitation in renewing my policy again. The representatives that I dealt with were very professional and not overbearing or pushy. The new policy gives me the peace of mind that I was looking for.

First claim experience is horrible I just made my first claim and I have yet to get the correct claim number, nor will anyone help me do so. It's undeniable that they are unwilling to look at the claim based on other information such as name and VIN; which one would think would be a more reliable method. That said, no one speaks english as a first language on the claims side and they have hung up on me several times and continually put me on hold. I do not recommend at all.

These people are the worst These people are the worst! If you are able to get through, they hang up before saying hello. They sound like they are all on lewds. They say claims take 24/48hrs. and I never get a call back or info before waiting at least a week. 9 out of 10 times they deny a claim. DO NOT USE THEM! Total scammers.

I had a contract with Concord I had a contract with Concord. I sold the car that the contract covered and then I requested a refund. This was on Jan 9th 2024, I have not received anything and these people will not return calls and when you do get someone live , they will blatantly lie to you. Today is April 2nd 2024 and I still have not received my refund. I have called and emailed the supposed owner Michael Solomon and he lies to you with empty promises and deflection. Do yourself a favor and do not do business with these liars and crooks.