AVOID THIS COMPANY I had a contract with this company, thanks goodness I didn't have to file a claim, I called to cancel my warranty on 23 February 2024 because I traded in my vehicle I was told that I would receive my refund in 30 days which I thought was an extremely long time, it has over 60 days and still no refund. I have called several times and sent several emails which they never answer, the latest call was on 22 April and I was told that I would receive my refund on Friday 26 April 2024 of course that didn't happen, I called several time today 28 April 2024 and all I get is lies, excuses and deflection to someones voicemail that never returns your call, seems as if they're trying to stall until my contract expires then not give me my refund. I DEFINITELY DO NOT RECOMMEND THIS COMPANY.

Great company with unbeatable prices Great company with unbeatable prices! Signed up my 2019 BMW X3 for the Concord Premium coverage plan which is the top plan that they offer and only payed $2,100.00 for 5 years of coverage, and am looking forward to using the service when my car will need a repair.

They bribed me too take down my review… They bribed me too take down my review and failed too fix my car as promised. My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

they use aftermarket and recycled parts - then ship them to repair shop I will not repeat all other reviews about delays, speaking with the answering service, generally poor service as those reviews are accurate. KNOW THIS BEFORE YOU BUY: 1) Concord does not use OEM parts. specific language in my most recent claim states "In addition, we reserve the right to approve OEM, AFTERMARKET, NEW, REMANUFACTURED or RECYCLED parts. With that said, I have sourced AFTERMARKET part for this claim..." 2) Concord sources and ships the parts causing futher frustration and delays. Specific language from my claim, "these parts will be shipped expedited directly to you .... Please confirm approval, provide a shipping address, and contact information so I can order the parts right away." Keep in mind, I received this communication on DAY 7 of my claim. Bottom line for my $848 claim. Concord will ship an aftermarket part and pay $203.50 of labor. Vehicle is a 2019 model, purchased new. Yes, a real cusomer. J Bentley

If I could give 0 stars I would If i could give 0 stars I would. I purchased my "premium" plan in November 2021 for $2073.00 on a 2017 MKX. Last December my local Ford/Lincoln Dealer found a needed repair and attempted to call them for almost 2 weeks, continually being told they would get a return call. Finally they did speak with a representative who denied the claim, without an explanation as to why it was denied. Now this dealer has decided they will no longer work with this company. Therefore, I attempted to contact them to say i wanted to cancel my policy as the dealer I take my car to would not honor my warranty. After several phone calls, I spoke to someone who said they would give me just $1000 back, and I should receive this in 30 days. It is now 3 months later and no refund. I again have been attempting to contact them by phone and several emails, and still not response. PLEASE AVOID THIS COMPANY AT ALL COSTS.