They bribed me too take down my review… They bribed me too take down my review and failed too fix my car as promised. My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

Horrible Company. Stay Away Horrible. Horrible. Horrible. I have been a client of Concord Auto Protect for the past three years and thankfully, never had to use them until last month and my car had to stay in the auto workshop for 7 weeks. I was without car for 7 weeks because they couldn't approve $1300. They also did not pay for my rental. Buying the policy was very easy and renewing even easier as everything was done through text message all in 30 minutes. However, during the past 7 weeks, I would call them daily, send emails, send emails to their managers, however, I would get no response. You can never go past their first level phone support, as they are not allowed to pass the line to 2nd level. Auto adjustor would also not respond to emails, remember you are not allowed to talk to him, onle the first line call support can. Stay away from Concord. They are not a good company to do business with.

they use aftermarket and recycled parts - then ship them to repair shop I will not repeat all other reviews about delays, speaking with the answering service, generally poor service as those reviews are accurate. KNOW THIS BEFORE YOU BUY: 1) Concord does not use OEM parts. specific language in my most recent claim states "In addition, we reserve the right to approve OEM, AFTERMARKET, NEW, REMANUFACTURED or RECYCLED parts. With that said, I have sourced AFTERMARKET part for this claim..." 2) Concord sources and ships the parts causing futher frustration and delays. Specific language from my claim, "these parts will be shipped expedited directly to you .... Please confirm approval, provide a shipping address, and contact information so I can order the parts right away." Keep in mind, I received this communication on DAY 7 of my claim. Bottom line for my $848 claim. Concord will ship an aftermarket part and pay $203.50 of labor. Vehicle is a 2019 model, purchased new. Yes, a real cusomer. J Bentley

*****ATTENTION ALL SERVICE… *****ATTENTION ALL SERVICE CENTERS******* Do not work with this company. All of their employees are stonewalling and withholding the payments that they have approved. Our dealership completed repairs on 3/20 and we attempted to to get payment only to find out that they did not intend to pay us until today 3/29. I requested to speak with the a Manager by the Name of Mr. Soloman who has yet to call me back I requested a conversation on 3/22. We waited until 3/29 and low and behold I was told we have to wait until next month to get paid $573. The first person I talked to said it was a power outage, the second person I talked to said that the entire payment department was shut down. Who is the liar today? I would love to know. I really feel like this organization lack the appropriate assets to make the payments that they approve. AVOID AT ALL COST.

Great experience! My first policy with Concord Auto Protect on my 2013 Subaru Forester was in March 2021. My one claim was handled with no problems. I had no hesitation in renewing my policy again. The representatives that I dealt with were very professional and not overbearing or pushy. The new policy gives me the peace of mind that I was looking for.