I have a Ghost umbra helmet I have a Ghost umbra helmet. It’s a good looking helmet! The speakers could be better sound like you are listening from a tin can. Could use more base. Helmet is pretty loud. I will probably be wearing the helmet with ear plugs. Customer service was good. If there is a way to swap out speakers it would be awesome! Like how light weight it is.

Only rating one star just because not… Only rating one star just because not being flexible with customers, especially during these times. Purchased helmets early to make sure they arrived for a 50th bday based on all the shipping delay issues during the holidays. When a family member obtained COVID, I was not able to give my man the helmet and we delayed his bday surprise (a scooter and your helmets). He did not like the helmet design and two tone colors, as well as the size did not fit even though his head was right on the boarder of the size L sizing. I submitted an RMA and was denied return of the helmets. It is just disappointing that a 14 day exchange is set when a large majority of any companies have at least a 60 day return program during the holiday season. For the benefit of others down the road, please consider this for your future customers during holiday timeframes so they don't lose a tone of money like I did because I didn't meat your 14 day RMA timeline. I personally loved your helmets and thought he would for his 50th and was so disappointed that he didn't like the look of them. I understand that policy is policy and am only rating it a 1 so that you will consider the adjustment of this policy for others down the road.

Quin Ghost Umbra, Pros & Cons Ghost Umbra Pros: I’m quite pleased with the lighter weight, great design, fit & easy connectivity. Safety ratings & features are definitely impressive. Cons: Like other riders have noted, the volume is inadequate, particularly during highway travel. I can barely distinguish what tune is playing! ☹️ (After a bit of research, I adjusted my iPhone’s audio equalizer to the “late night” setting. It helps, though not enough.) Also, I get a bit annoyed when the face shield is in the fully open position & doesn’t clear my field of vision entirely. Otherwise, would recommend.

Love the way the helmet looks Love the way the helmet looks, the aerodynamics of the helmet feel great. I have found that part of the inner lining is moving. The speakers sound like they are blown as well, i would recommend better speakers

Great helmet with friendly service. Great service and Good friendly communication. As si had to exchange for a larger size. Helmet is beautiful; mine has the red lining white stitching contrast. Comfortable. Wished they offer you the option for the latch buckle European style if you so desired. Bluetooth works flawlessly and connects every time. Speaker are loud more so than my other helmets with other brands of BT but once you get going these open face helmets aren’t design to listen to music at all. It’s been rather cool in florida these days so cannot comment on ventilation so far. Overall very happy with my purchase.