Bought a Trailmaster scooter in June… Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing . At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600!!!! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.

Don't spend your valuable time with them Don't spend your valuable time with them. Placed an order based on their terms for "In stock" item, they canceled because can't honor free shipping advertisement. Placed second order, they canceled again without any notice and changed the price on product. Will not honor their word, don't waste your time with them.

Prices are good, staff is nice. Prices are good. Staff is attentive, helpful and welcoming. My order took just a little longer because of how far away I live from them. They let me know promptly that it would take a little longer and didn't leave me in the dark, I appreciated that a lot.

Mixed Feelings Overall Bought the IceBear ATV and it's fun when it’s not giving me trouble. Had to deal with a few issues, like a faulty battery and brake problems. Support was helpful, but yeah, it gets a tad frustrating dealing with these issues more often than I'd like.

Wish I read reviews before purchase. Bought an Ice Bear bike from them. First of all came with no instruction manual for assembly, so had to figure that out for myself. Second the bike was defective, and the battery cables weren't long enough to reach the battery, how do you mess that up? They never returned or answered my calls, so now I'm stuck with a $1400 paper weight. NEVER BUY FROM THESE PEOPLE!