First Travel Trailer We had a great experience at Castle Country RV. Honestly we were comparison shopping and had money down on another trailer from a competitor, but we liked the selection. Ok, it isn't a huge lot and yes it is gravel and the offices are nothing fancy, but their knowledgeable work force guided us from trailer selection to step-by-step instructions after our purchase. Wade, Ben and Elmo were amazing. They were patient with us as first time buyers. We were pleasantly surprised by a nice gift bag of goodies in our fridge. I'm not a reviewer, but felt the need to acknowledge a solid RV company.

Poor after sale support We purchased a travel trailer from Castle Country then sold it 8 months later as we decided on a 5th wheel. We requested a repayment for the portion of the extended warranty that we purchased through the Castle Country dealer. That was in Feb 23. It is now June and we still have not received the check. They first told me that I needed to contact the lien holder( I already had the title) and I did. This was after about 6 calls to CC to get them to move this ahead. The credit union said they had nothing to do with refunding and that it needed to come from the dealer. That was over a month ago-the stoat now is they say that they have a new software program and they are not able to write ANY checks until the CFO gives the ok. Now I can not get a call back from Melissa that is the Genrl manager. You may want to consider a different dealer if you want to have a good after sale experience. I will update this review if I am able to get the refund check in my hands.

Our initial visit was great, then crap! Our initial visit was great! Everything from there was horrible. The financing was a joke. Customer service was a joke. Service department was a joke. If they weren’t the only dealer in the state with the rv we wanted we would have definitely gone somewhere else. I think we waited well over 6 months for parts that were missing on our new rv and having to deal with 5 different people in the service department to receive them. Horrible.

If I could leave negative stars I… If I could leave negative stars I would!! From start to finish I’ve had one issue after another. We had to have a hitch installed that ended up taking over 6 hours and we were quoted 2. Our camper had some cosmetic issues upon inspection those issues were never addressed with the MFGR. Slept in my brand new camper 2 nights after a total of 80 miles of travel to our location and home...NUMEROUS ISSUES with the unit came to light so we contact Castle Country RV...seemed as though things were going to be set straight I’m a quick fashion or so I was told. After weeks of phone calls and little to no response from Castle Country and between pointing fingers from MFGR and Castle Country I picked up my camper with half the work done that was supposed to be!! very very dissatisfied and wouldn’t buy a dog house from these people!!!

Great selection and customer service We had a great experience working with Staci to find the camping trailer that best fits our family. She was helpful and generous to stay a few minutes late to walk us through different options. We went to other RV dealers in UT and felt rushed as the store was closing. Staci was great at communicating and the dealership did an exceptional job at getting the trailer prepped quickly.