Horrible experience The amount of effort my Mechanic has to go thru to get to the right person and get approvals is ridiculous. He was on hold, transfered, hung up on, missed called with new business, then made me a deal to do a 400 repair for 200 to not have to call back. You all owe me a 100 dollars now as my deductible is 100. I want it back. If your not willing to pay for enough staff to field demand then provide a list of covered repairs and don't require a call. If I ever buy another warranty product I'll be making sure it's not from Allstate unless this is made right and I will tell everyone I know.

Allstate was great. Watchout for your repair facility! The transaction with Allstate was seemless. No issues. The repair facility handled the claim directly. I did not have to do anything. My only complaint was with the repair facility. It took them a month, from 7/27/23 to 8/25/23 to correctly diagnose and permanently repair the problem. In addition, I strongly believe that the root cause of the problem was not what they originally diagnosed and repaired. Instead, the root cause was what I had initially pointed them to. If diagnosed correctly, the total cost for parts and labor should have been less than $200. Instead this claim came in under $2000. As you can imagine, I'm not confident in the expertise of the repair facility and will be cautious in dealing with them in the future or go elsewhere. As for Allstate, no interaction was needed by me directly with them. The repair facility took care of this claim directly and with no out of pocket expenses. Thanks Allstate Vehicle Protection!

2020 chevy Silverado 1500 3.0 duramax diesel Everything was great except I had to pay $200 extra dollars because what was said to be totally covered ended up not being totally covered, a little confused on that as when I signed the contract I understood everything totally covered until 125,000 miles, but happy to have my truck fixed and working..hopefully I hear back as to why it wasn't totally covered

Airport Chevy in Medford Airport Chevy in Medford, OR is exceptional. All the employees know their cars and do everything they can to provide the best service. They made it possible to carry out the needed repairs under my vehicle protection plan.

Great coverage Great coverage, the only issues I had was the deductible was $100.00 more than I was told when I was sold the policy @ Subaru of Plano. I also didn’t find out about a rental car possibility until I spent 3 day’s borrowing a vehicle and staying stuck at home canceling doctors visits.