This is the worst company I’ve ever… This is the worst company I’ve ever dealt with in my life

No issues with bike at all No issues with bike at all The support helped twice quickly and to my satisfaction I am not mechanical and they talked me through the rough spots Bike is reliable and fun to ride Highly recommend

never buy from this company. never buy from this company. i bought a himiway cobra, all is well but she is sevearly underpowered, rated output roughly 100 watts where a 200 to 250 watt power would have been the law in my country, noted the bike comes in 45kg's of weight, so after a months worth of tugging and asking for help they finally agree to send me unlocked controller and screen (238 euro that i payed it was not free) to get the bike to finnaly be driven as it should be, but that took treaths of taking legal action. Then you buy a zebra tail light and a rear rack as then the zebra tail light can be mounted to the cobra..rear rack 99 euro, taillight 55 euro...and then they send a 2 euro battery operated taillight..( 3 weeks delivery time your waiting on) after 2 attempts to get their attencion on the subject and again treaths of taking legal action they respond and send ove the correct taillight.. wow again 3 weeks so in total that took 8 weeks to get a taillight. now the fenders are finnaly available so steering wheel bar and fenders ordered them both, the bar gets send over and 99 euro fenders... gone not in the " envelope" wait aren't those fender 26 inch 4.8 inch wide.. the do not fit into an envelope... no reaction from customer service nowhere to get my money back ... i can only now take legal actions to get this company to respond and either send the correct items or pay my money back.... learn from my mistakes..the bikes looks awesome, they are decently priced, and do not drive bad, just never in the eu region buy these bikes, himiway has no clue nor idea what the hek they are doing in the eu, no clue how to actually use the laws in the eu to their advantage, not to mention the attempts to keep stealing money from people that order the items on their website is just blatently showing how brazen and ill informed himiway is in europe. and you can think " it will not happen to me" just like i did... well here we are..... himiway the worst bike brand, costumer service and company i as custom bicycle builder have ever dealth with....

I got my step-thru in 2020 and have… I got my step-thru in 2020 and have currently logged over 5000 miles on my bike. I had to reach out once for a warranty claim and the customer service was amazing and quick about getting back to me. I looked for a solid three months at different companies that make electric bikes and after all my research I knew Himiway was the best option. I plan to get a new Ebike soon and will definitely be ordering from Himiway.

Works on the tough trails I've just ridden my new Cruiser on some trails I cannot clean on my MTB. It did everything with ease. I think there need be more online videos showing this type riding. I think there are other bike options that might be lighter or with better suspension or with better power delivery, but The Cruiser is less than half their price. One note on its battery life: I rode all morning, adding ever-more additional difficult trails because of the bike's efficiency. After all this, my battery indicator had only reduced from 5 bars to 4 and the recharge was done in just a few hours before bedtime. This is really practical and fun and I'm afraid my main MTB is going to stay in the garage.