Inconvenient and unreliable Inconvenient and unreliable. Scheduled appointment made well in advanced was changed last minute (changed same day) via text message by company with no option other than a number to call to "talk to" a representative. Which ofcoarse means being placed on hold multiple times. This was for a safety recall.The company also has a policy of charging a customer 50$ if they cancel within 24hrs... this should be a two way street I will not be using this company or recommending

Worthless warranty ripoff I had a repair done by repair smith 08/27/2022. I had an issue with the cooling system that needed repair. Today I had the exact same message pop up on my car so I called them to honor the warranty . First I was told the warranty does not apply because the last visit was listed as a cooling system diagnosis. I told the "customer service" person NO he did a repair that is how they titled it and to read the notes. Second I was told yes the warranty did apply but there was a service fee to send someone out that amazingly was the exact total repair Smith charged for the initial repair. The warranty is worthless and they try to rip you off if you dare try to use it

I had a great experience! I had a great experience getting diagnostics completed by RepairSmith on my older vehicle (2003). Denzel was my technician and he was so so patient + understanding. Denzel exceeded my expectations - going above and beyond - to help troubleshoot my car's problems. If RepairSmith did repairs for the problem I had, I would have certainly hired them to fix my car but sadly I have to outsource to another company. I would gladly recommend RepairSmith to anyone.

If I could give 0 stars If I could give 0 stars, I would. For some reason, an auto message said, it couldn’t replace my 2019 Sentra battery, instantly, I canceled and they still charged me a $50 cancellation fee. Customer service was zero help.

Fixed My Issue I was reluctant, as many are, to trust a mechanic who shows up to your place. But, I was kinda stuck because I didn’t really know what was wrong and didn’t want my car just sitting at a shop, waiting to get a diagnosis. So, I made my appointment and waited. Dylan was prompt and professional! We discussed my options because my coolant system has basically shut down. He evaluated the situation and we decided to move forward with him doing the work needed. The downside was scheduling another appointment, but I had to finance it through “AFFIRM”, which was easy and handled through the APP. I requested Dylan to do the work when I scheduled my next appointment. Again, he was Prompt and Professional! He went right to work while I went back inside the A/C and enjoyed my coffee. My car was fixed and I had peace of mind knowing that he would be called back out if it fails because of their 12 month warranty. I’m hoping that I don’t have any more issues, but I know who to call if I do!