Excellence in movement They are precise, diligent, customer focused. I’m working with them for one year and I never had one single mail lost. I appreciate their flexibility and I love their mindset of customer first , customer last!

They helped me send a package delivered… They helped me send a package delivered in Switzerland and forward it to my country. They sent me pictures of the package and handled all the forwarding mail process. Once they got the package around July 12, they sent to me and it arrived in my country July 18. After customs clearance, it arrived in my home in July 27. It is an expensive service they fulfilled my need (19 swiss francs for shipment fee + 3 swiss francs for customs declaration) .

Customer service could communicate more professionally Fast service and easy to navigate tool. Processing of items is however expensive and the team has a confrontational tone towards customers.

I've been working with SwissMailbox for… I've been working with SwissMailbox for several years. They have great follow up and run a first-class operation. I highly recommend working with SwissMailbox.

Customer service is tops Actually I was not fully able to utilize this service, but had really great customer support twice. I purchased the 'one-time-use' service. Firstly, the vendor I purchased from had a delay with shipping out the item, so I contacted Swissmailbox and asked what happens if it doesn't arrive within the 15 day window. They kindly put the service on pause for me, so no extra charges were made. Secondly, the vendor ended up cancelling the order because they didn't have any in stock afterall. I informed Swissmailbox and they said they'd keep my adress on pause for another 6 months in case I would make any order in the future. Such great service I was moved to write a review :)