Prompt, professional and empathetic. Very prompt response after initial inquiry into service. Wonderful to have a phone call and connection with someone to hear that they truly care for each customer and want to help as best they can. Service was extremely professional, quick turnaround and they made the transfer of information from my broken laptop onto a drive extremely simple and easy. I had all my data back within a week! They contacted me via phone call every step of the way to inquire what my wishes were and what their teams finds were. Highly recommend!

WO-013763 I thought I lost all my data when my portable hard drive crashed and reached out to this company to see what could be done. After receiving a phone call and explaining what the issue was, the company explained the process of what would happen from shipping to troubleshooting to what the next step would be. After a little delay when I did not receive a shipping label to ship the HD, Nathan Horner, emailed me directly the information needed and kept me abreast of the process. At first, I was informed the information was not recoverable but they had one last procedure to do and alas I got nearly 100% of the data recovered. Julian Henson sent me a file that showed what was recovered and after paying the balance owed they mailed a new HD with my data on it. The staff I worked with were friendly and very thorough.

Recovering Moms Data from a 2011 Drive The company made it easy to recover the data. They sent for the drive and recovered all but a couple of moms files. Considering her harddrive was over 13 yrs old I was surprised they recovered anything. However, the drive contained over 40K pics and important docs my mother has accumulated over the years. Thanks much. Mom Happy.

My wife's hard drive stopped working… My wife's hard drive stopped working and would just spin and click. That is a sound I never wanted to hear. I knew that it would cost money to get it fixed and get the data retrieved. I searched a couple places and decided to go with Fields Data Recovery. I worked with Adam through the process to get the hard drive to them. It took about a month to get the drive fixed and the data recovered. During the process I became a bit concerned as I read that Fields Data Recovery was a scam. I became scared because I had already paid $1200 up front before any of the work was done. It was a risk I took to get the data recovered but was still uneasy. While communication was not always up to par, I was able to reach out on my own and get a hold of someone. I believe I spoke to Ryan? at Fields Data Recovery when I called and he reassured me that this wasn't a scam, that sometimes it can take a while to recover the data, and sometimes people don't often get the result they expect because each scenario is different. I wanted to post this review and say THANK YOU to Adam and Ryan for putting up with my anxiety and always putting forth their best efforts to put me at ease. Thank you both! I will use Fields Data Recovery in the future if a hard drive goes bad! =)

Potentially Losing Data is a Scary Experience Until you talk to Fields Data Recover It's an uncomfortable experience feeling you may have lost important data. What I liked about Fields Data Recovery is that they made me feel comfortable from the start. They didn't make any promises but they certainly gave me confidence we might get it back. Business model is good and altruistic. We didn't have any risk we had to take on during the evaluation of the failed device. Basically, they are doing a lot of the hard work for "free". I place a lot of trust in this company from now on.