The lady that helped was extremely… The lady that helped was extremely patient & kept working to solve my issue. I appreciated her sincerity. I will recommend ITracker to everyone!!!! Joyce Freeman/ Oklahoma customer.

EXCELLENT Customer Service I had many questions about their GPS dog tracking collar. I called, left a message. They called me and answered all of my questions. They stayed on the phone with me while I set up my tracker, they were wonderful! The customer service is excellent. They are helpful, polite and very knowledgable about their product. I highly recomend IronClad Family.

Good dog tracker So far the dog tracker has worked better than the one I replaced. There are a couple of things that I do have an issue with. First, user instructions, explanation of functionality and app use could be much better. This is really important to ensure anyone contemplating buying one can easily understand how to set it up, what each setting means, etc which would encourage one to make the purchase. Currently what is provided in the handbook that comes with the tracker is too obscure with a lot of things. Second, the signal connection can be slow or not connect without repeat attempts. Even with these issues I’m satisfied enough since it works better than the other tracker brand I purchased last year. With improvements in the areas I mentioned, this tracker this could be the #1 go-to device for dog owners wanting to keep their dogs safe and having some peace of mind that they could locate them if lost.

The watch I ordered was impossible to… The watch I ordered was impossible to set up for use. The directions were unreadable and very difficult to understand. Watch is useless for why it was ordered.

My son contacted you to tell you that… My son contacted you to tell you that we were having problems adjusting the sensitivity because the alarm for the “fall” feature would activate by just twisting my wrist. We have had no reply from you as to how to correct the problem.