Ordering Experience Customization of the laptop was extremely easy and offered more options than I found at other sites. Price was very competitive. Yet to receive laptop as it has only been three days, but ordering was a breeze.

Wonderful Experience Well-made website, prompt and honest responses to questions about details (they did not try to up sale me even though they certainly could have), and an excellent selection of products. 4x time repeat customer and in 3-5 years I'll be back again.

Xotic website was so easy to navigate… Xotic website was so easy to navigate and it had the most information you needed on whatever item you were looking at. They made it easy for finance with direct access to the financial institution. The quick responses either via chat or email was outstanding! In addition, the status update of your order is like no other. Very happy how their customer service is and can’t wait to receive my pc.

First time patron The website is easy to navigate and the prices are reasonable. The one issue I would point to is the delay in shipment. I order my product on the 24th of this month and as of the 28th it has yet to be fulfilled. Therefore, I can not make reference to the condition of the product until it is delivered.

Customization There are things I would like to talk about customization the spec that I like and don't like. Compare to other company, I really think xoticpc provide better choice to customize the spec of the PC/laptop that you want. However I hope it could still be improved to take care some people who don't really use the computer for gaming. For example, I might need a powerful CPU and a lot of RAM. But I don't need a powerful GPU, eGPU is good enough for my use case. I don't think xoticpc consider such scenario. It would be good if xoticpc could provide more accurate estimated time to expect to get the computer during the purchase.