Affordable and Easy to Use with Excellent Customer Service Property Matrix has all the bells and whistles that we wanted, while still being affordable and easy to operate. Their customer service/support team is outstanding! Implementation of a new software is always troublesome, but their team broke it down, so it wasn't so overwhelming. They are available to answer our plethora of questions via chat, email or phone and have a great set of articles for self-guided help that answer many questions. There are a few minor nuances that are odd, but they take customer feedback very seriously and are currently constructing an update that will remove those oddities. Again, their customer service/support team is outstanding!

Daniel is very helpful and whenever I … Daniel is very helpful and whenever I call him or email him he takes care of my issues or explains how to do something.

Great program Property Matrix has been a pleasant service program to work with. Having to go from our old program to their program was manageable and very understandable. The team work they provide is excellent and very prompt. The less amount of work that can be done through their program is life saving and I highly recommend this service to anyone.

Great Service Overall, this website is easy to use and customer support always helps out when you need it right away. I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness. From the start they told us to use Google Chrome because it will run faster and I've used it from the start, however it still goes slow. Not too slow but does effect my work speed at times. I depend on Property Matrix 50% of my day, so it would help me out better if the speed can be increased. That is the only complaint I would have using the system. Other than that, it has all the features that I need to succeed at my job. I would recommend this program to other property management companies. I like how not only one department can use this, but everyone here in the office and maintenance guys can use this website.

Wonderful features, excellent support My company doesn't use Property Matrix nearly to its full capacity, but the features we use are perfect and intuitive, and our tenants have adopted the online platform quickly and easily. The technical support is fantastic- one on one coaching calls through learning the features, as well as a wonderful chat option that allows me to multitask and stay available via phone to my tenants. We love it!