Will and Lorena are the BEST Will and Lorena are the BEST! We moved into a large home with lots of smoke detectors and thermostats, and also decided to install a security system. I loved their initial consultation, which included looking at the (somewhat dated) wiring in our home to determine compatibility. We also talked through all the options around smart doorbell, outside cameras, and different Nest thermostat models. We couldn't be happier with the results! We feel extra secure with all the suggestions they had about our security system, they took the time to uninstall all the hardware from the previous owners, and they took such extra, professional care with the install (including lovely touches like silicone insulating the holes for security cameras to prevent water leaks). And Lorena and Will are such nice people and a pleasure to work with. They made it super easy to work with them and they are so professional with great judgement. Will be recommending them to all our friends; in the meantime, do yourself a favor and hire them!

Professional, pleasant, learning experience Professional, neat, clean, punctual, can’t say enough. The cameras installed all exceptional and professional install. All my new switches install look like they were part of the house since it was built. After everything was installed the tech took the time to explain how everything works, how to manage the products with the apps, paired it with my Alexa and explained how to give it commands for the switches. William didn’t just install our products, he made it a pleasant, learning experience. There should be more techs like him.

He absolutely takes pride in the… He absolutely takes pride in the quality of his work, and it clearly shows. I would recommend Will and Lorena from AvidWorks to everyone, and would certainly go back to them for any future Nest needs.

Excellent Experience I had an excellent experience with AvidWorks, both with Lorena with customer support and Will with installation. AvidWorks installed several smart-home products, and Lorena and Will were very efficient, enthusiastic, professional, and thorough in explaining not only how each product works, but further possibilities in integrating my home system. As a result, I'm having AvidWorks back out to install additional products and put my entire home on one system. Highly recommended.

I recently completed a very large… I recently completed a very large remodel of my home, which took 14 months with lots of Covid-related delays. Avidworks installed a Nest security system including a doorbell, 4 indoor cameras, 4 outdoor cameras, 2 Yale Nest door locks, a Nest Guard with motion detectors and 8 smoke detectors. From the first meeting with Lorena and Will to the final execution of our plan, it took 15 months, and they were absolutely fantastic the whole way through. Lorena could not be more communicative, friendly, and detail-oriented. Every question I had was researched and thoughtfully explained. The installation took 2 days, and Will spent a good deal of time and effort finding the most aesthetically pleasing way to mount everything. The thing I most appreciated about working with both of them is how well they listened. I had very specific and slightly different objectives than most people, and they listened to my concerns and helped me brainstorm solutions. When I decided not to install one piece of equipment that Lorena had spent a good amount of time researching, I told her I wanted to pay her for her time, since my decision had nothing to do with the work she had done, and it seemed fair to compensate her. She refused my offer and told me she would only accept payment when a piece of equipment was actually installed. Exceedingly gracious and a sign of just how ethical and motivated they are to make their customers happy. A word about cost - there's a good amount of time spent planning, researching and advising on a system compared to the actual time spent installing. I felt their quote was straightforward and completely reasonable, and it captured the real cost of the work it takes to deliver an installation that will make a customer happy. I would rather pay a bit more to get a well-thought out system by people who care about the details. And their system ended up being far less and easier to manage than the security system companies I had out to quote i.e. Bay Alarm.