Monica Hershaft
GBI LOVE this company I LOVE this company! Customer service is excellent. I can't believe how fast they respond and Luzille, who responded to my query, was super helpful and friendly and solution oriented. I had mistakenly ordered a kit with the 5 magnet versions and I wanted the 10 magnet versions instead and she totally handled the issue and it was also really nice to get the same rep responding each time. I sent over 4 or 5 emails clarifying and asking questions and she followed through and answered all of my questions quickly and I felt supported and taken care of! PLUS I love their products and felt valued as a customer.
Web Blake
GBWonderful staff like Luzille handled my… Wonderful staff like Luzille handled my issue completely and made me feel like an important client. She was so professional and kind. I love these products and your staff.
MB
GBExcellent customer service! Quick response to request for an update to my profile. Thanks so much… and I do love my MoxieLashes!!
Beth Morrell
GBActual customer SERVICE — no bots! I have worn MoxieLashes for over a year — first magnetic lashes, and more recently I started wearing nano-grip lashes. I typically wear a natural look, but I decided to experiment with glam lashes. While the new product is absolutely beautiful, it isn’t a great fit for me. I called customer service today … I KNOW … but wait!!! No telephone tree, no excessive menu with millions of selections, instead … within two to three minutes, a customer service rep answered … a live human!! Venus professionally answered all my questions and quickly resolved my issue. She followed up with an email detailing our conversation and notified me of next steps if I had any additional concerns. Who knew that simply speaking to a polite and attentive human could turn sheer dread into a committed customer??!?
Sharon
GBTheir new PERFX Serum Foundation is a… Their new PERFX Serum Foundation is a dream come true! The shade match is the most perfect match I’ve ever found. The texture, coverage, and feel of this foundation is heavenly! Very lightweight on the skin but is buildable if you need to spot cover or just like more coverage. I am 100% loving this product and will repurchase without hesitation!