Great customer service and results Good customer service, whether on phone or in ordering scans online. Subscription service available but easy to cancel. Scans come out great. Recommend.

Should be called ScamCafe The actual length of the film is calculated using this formula: Total Run Time (in minutes) x 16.67. So if you know the total run time please use this calculation. The statement above was instrumental in my deciding to use ScanCafe for my 16mm film transfer service. It is still up on their website, two weeks after I brought the issue to their attention. I believe that is intentional on their part, because they would not acknowledge the issue during my multiple back and forth emails. You see, there is a lot of competition out there, and if they can reel you in with a lie like this, then they have you. If you fall for it too, your bill will be over two times higher than your estimate. Another scam they used on me was tacking on a bogus film charge. They backed off of that when I described the contents of my order. They claimed a mistake was made. Maybe, but it doesn't really pass the smell test. Why take a chance with these people? You can do better.

Highly recommend - have used for over a decade I've been using ScanCafe for over a decade - I've done probably a dozen or so projects with them so far. Every single time they have exceeded my expectations. The scans are well done, the shipping is timely, etc. Most importantly, for someone who is very fastidious about something like family memories, they are very communicative and responsive throughout the process.

Great customer service One of my return shipments was lost in transit. Michael Tetmeyer in customer service stayed on top of it and kept me updated on the claim. He has also responded quickly to questions about my other orders. When UPS was unable to find the missing package, he was able to have the USB drive with the missing files recreated, thus rescuing my family memories. I've been using ScanCafe for years and never had a problem but it's good to know, if I do, there's great support the help me.

So pleased with this service! I think this is the third time I've sent old slides to ScanCafe, and I've been thrilled every time. This last batch had two pictures of my parents on their wedding day 60+ years ago. The slides were very dark, and I didn't have much hope that having them digitized would make much difference. I'm happy to report that the digitized copies are great! Just having those two pictures is worth what I spent on the 126 slides. Time to put together another batch of slides!