One of the most frustrating experiences of my life. First and last time ever attempting to get a prebuilt computer. I don't have the time nor the patience to explain the frustration that this company put me through. Bottom line, they'll take your $2-3,000 out of your bank account, never contact you or keep you posted about part delays (which is stated is THEIR responsibility in their own Terms of Service. If you think I'm joking it's Article 4 of Conditions of Sale on their own Payment Form. "It is our responsibility to maintain direct communication with customer regarding any delays which we are aware". They NEVER ONCE contacted me in 2+ months, and were WELL AWARE.), then when you contact them every 2-3 weeks, they'll pretty much give you zero answers, incoherent ramblings about something or another, leaving you worse off than when you called to check on the status. Then on top of waiting over 2+ months with ZERO contact initiated by them, for a part they said they would have in 2 weeks. Nope. THEN if you try to refund, they'll try to steal 10% of your total order cost even though they had only acquired $80 of a $2,700 computer build. So essentially trying to steal $270 from my family because they're unable to fulfill THEIR OWN OBLIGATIONS AS STATED ON THEIR TOS. Worst company I've dealt with in a long time. After telling them how full of themselves they were, they finally decided I was right and gave me back 100% of my money. Thank god. Don't deal with these crooks, they're betting you don't have the balls to stand up to them to get that 10% of your final order cost back. (When they can't even acquire the parts, they'll glad take your money though) The only reason I even bothered with this site is because it's listed on AMD's Site under "Where To Buy"...yeaa...riiight. I would give you negative 5 stars if it was possible. Hands down worst experience pertaining to buying computer parts in my life, you would think for someone willing to give a company $2,700 they could at least let you know what was going on, but nah, they'd genuinely don't care.

AVA Direct has some of the best prices on top quality computers AVA Direct has some of the best prices on top quality computers, and excellent support. Unsure of the time a phone conversation or online chat would take, I posted a problem to their forum, and by the time I checked, a couple of hours later, they had provided a solution. If you know what hardware you need, and which manufacturer makes the best hardware for your computer, AVA Direct's huge list of options are likely to have it, at some of the most reasonable prices anywhere. There is also a lot of very useful information in the forums.

Worse experience I placed my order in November and it finally has shipped 4 months later. First, either the mail delayed or they lost my first payment. Two weeks later they said they received a second check but it was never returned to me as they said they would do. They changed my SSD to prevent a backorder without asking first, then did nothing for nearly two months waiting on a video card. Finally, I called them fed up and they told me that if I kept that video card they didn't know when my order would ship, even after 3 months. I asked them for other options and they didn't have anything equivalent. After they wanted to either downgrade my card or charge me hundreds extra, and with all the time that had passed, I asked about canceling. Despite not being able to fulfill my order, they wanted to charge me a fee. Upon asking to talk to a manager, they magically found another card that was still over a hundred dollars more, but I conceded. Then the computer failed testing and was delayed again. Finally, and probably the last straw to convince me to take time to write a review, the promos offered with the order back in November were not honored by the company and they blamed the manufacturers rather than taking responsibility for taking 4 months to fulfill an order even though I expressed this concern well before they expired. Maybe it was the perfect storm, but they should at least try to make it right.

Lack of support This is my second computer I purchased from Avadirect. According to their website "Customers who purchased a "Signature Series" or "True Custom" product from AVADirect are entitled to free technical hardware-related support for the lifetime of their product." Warranty states "AVA Basic (2-Year Labor / 1-Year Parts)" Order Placed: July 28, 2023 order number: AVA-636415 After several requests to Tech Support I have yet to hear back about my onboard NIC issue. I contacted Tech Support due to packet related loss. Because the company "Advertises" "Lifetime Tech Support" I reached out with them to attempt to discuss a defective onboard NIC issue with my Motherboard. The issues I am encountering are packet related lost. This is from occurring when pinging my default gateway. I have attempted to eliminate the issue. I replaced and used a back up router, used a new cat5 Cable. Neither of those two fixes addressed the issue. It also is not a issue related to my ISP because I am not pinging past the default gateway. The only way to determine if the onboard NIC card is defective is through a separate ping test. I purchased and I used a a TP-Link USB to Ethernet Adapter. I went through the USB and repeated the same test. By doing so this eliminated the packet lost. But now I am left with a defective on-board motherboard NIC. And with a company that claims they provide "Lifetime Support" and "Warranty Services" who after they sell you the computer could careless about responding back to a customer. Will be opening a claim through Mastercard Purchase Assurance as the company will not address this concern.

Avoid AVADirect At All Costs PLEASE NOTE: AVADirect had this review deleted from Resellerratings. On there, they have <1% negative reviews, but on here they have 25%+ negative reviews. Resellerratings cannot be trusted. An employee of AVADirect created a sock account known as John-e-Diamonds on Reddit in order to defame our company. We contacted AVADirect in June in regards to a distribution deal where they would build some of our laptops and sell them on their website. We actually worked out a deal, and they did offer our laptops on their site for a brief period of time. You can find mentions of it on their social media. Well, after only a couple of months, we decided to end the deal and asked AVADirect to remove our laptops and all mention of our company from their site, and we told this employee that he was the reason why we were ending the deal. So if you're wondering what his motive is to create a sock account and defame our company, that's probably it. He really seemed to take offense to us saying he cost his business one of the best opportunities they will ever have. This AVADirect employee is one of the worst kinds of people to deal with. He will say anything, flip-flopping back and forth from one day to the next, as if he has no memory or conscience. For instance, he'll give you a price on day 1 and then, on day 2, increase it by 50% without even telling you he's doing it or justifying why he did it. When you correspond with him through email, he honestly comes across as a goon. One of his favorite expressions is, "It is what it is." This is what he says when you call him out on his nonsense. "It is what it is." His creating a sock account in order to defame our company is honestly proof of how little character he has. When we were working out a deal, this employee said AVADirect makes 5% on the sale of laptops. Then, right after this, he asked us for a 20% cut on the sale of our laptops and even tried to get 30%. After some back and forth on why he was asking for so much, he said AVADirect makes 20% on their MSI laptops. So what happened to the 5% he said AVADirect makes on laptops? In his Reddit post, he said that AVADirect refused to do business with us. This is a direct quote: "In the 15+ years I've been in the industry, this was the first time I refused ongoing business from a client. Take what you want from that statement." In actuality, we are the ones who ended the deal between our companies, and it was because we were tired of dealing with this employee. AVADirect never refused to do business with us. The fact that AVADirect doesn't fire this employee means they allow their employees to engage in this sort of duplicitous behavior, so if they reply to this review, you cannot trust a word they say. Of course, they will probably try to make up more lies about us in order to defend themselves. The facts speak for themselves. We terminated the deal between our company and AVADirect and one of their employees subsequently created a sock account on Reddit in an attempt to defame us by saying we are so bad they refused to do business with us.