Nonexistent customer service, punishing cancellation fees, shady business practices BUYER BEWARE: AVA Direct customer service is nonexistent, hidden cancellation fees are punishing, and business practices are extremely shady. I ordered a PC and attempted to cancel the order 4 days later but was unable to reach them via phone (busy signal all the time), live chat (no live agent came on the line), and online form (no response). By the time I got ahold of them, they wanted to charge me $100 to cancel an order they hadn't built or shipped yet claiming they had "allocated parts for my order" by putting the parts in a bin. They fabricated a cancellation charge with no documentation of what 'parts had been allocated' and asked for it over the phone. I filed a dispute with my credit card and received my money back but I highly recommend you steer clear of this company. If necessary, play hardball and file a chargeback. They also have very suspicious online reviews (ResellerRatings.com) where they have 100% positive reviews in 1 year ... they don't have a SINGLE bad review in 365 days-- absolutely shady! My own negative review of them on that site mysteriously disappeared and won't appear. There are tons of negative reviews about them on social media forums where reviews can't be removed/manipulated so search on computer forums, Reddit, etc. Please do your research, take your money elsewhere, and don't buy from them!

Flawless Execution Both the build and shipping came off without complications. Packing it for shipping was the Chef's Kiss. And my PC arrived early. Checked all the connections and fired her up. Very happy with the results. Cable management was a work of art. I only wish I could buy a 2nd build now! But I have state of the art for my budget and no complaints what so ever.

Excellet Experience Super fast, easy to buy, and cheapest price at the time.

Honest review is that they have great customization and very knowledgeable sales folks, but customer service is a mixed bag Keep in mind that there are very few negative reviews, so for the volume of computers they sell, seems like 98%+ of people are happy. The customization options and sales team are fantastic. Their custom PC builder allows you to choose almost any part with specificity (e.g., can choose specific partner model GPUs, specific motherboards from any major brand, etc.). What really holds them back from 5 star is their customer service. When you call, it is quite common for the rep to make it sound as if the customer is somehow responsible for delays on AVA's side or the customer is being unreasonable to ask for a status update when weeks have gone by for a 'phase' of the build. I am NOT referring to time spent waiting for a GPU or CPU - every manufacturer and SI has to deal with that, and every consumer should understand those delays. I am saying that once AVA confirms that all parts are available and the PC is being built, it still takes weeks to assemble and test. They really should just give status updates weekly automatically to help customers not feel nervous or feel like something is wrong. One last note - do all of your research before ordering. Once you place the order, it is very costly to change or cancel any parts of the order (10% of the total).

Avadirect makes wondorful pcs The pc is great, they made recommendations and even waved the price of an upgrade for me, everyone was so nice, I was able to finance it for 12 months, and this allowed me to get my dream computer, and it came with a warrenty! They even give you the rest of the thermal paste if you select diamond, avadirect has always done my family good, they made my old pc and my moms pc, they do take a little while to build the pc tho. BUT NOW I HAVE RAY TRACING