This was my second purchase from… This was my second purchase from AVADirect and neither of my systems were flawed in any way. The customer service was responsive and the build time and lead time were very fast. The latest build is an HTPC and I would 100% recommend their products.

One of the most frustrating experiences of my life. First and last time ever attempting to get a prebuilt computer. I don't have the time nor the patience to explain the frustration that this company put me through. Bottom line, they'll take your $2-3,000 out of your bank account, never contact you or keep you posted about part delays (which is stated is THEIR responsibility in their own Terms of Service. If you think I'm joking it's Article 4 of Conditions of Sale on their own Payment Form. "It is our responsibility to maintain direct communication with customer regarding any delays which we are aware". They NEVER ONCE contacted me in 2+ months, and were WELL AWARE.), then when you contact them every 2-3 weeks, they'll pretty much give you zero answers, incoherent ramblings about something or another, leaving you worse off than when you called to check on the status. Then on top of waiting over 2+ months with ZERO contact initiated by them, for a part they said they would have in 2 weeks. Nope. THEN if you try to refund, they'll try to steal 10% of your total order cost even though they had only acquired $80 of a $2,700 computer build. So essentially trying to steal $270 from my family because they're unable to fulfill THEIR OWN OBLIGATIONS AS STATED ON THEIR TOS. Worst company I've dealt with in a long time. After telling them how full of themselves they were, they finally decided I was right and gave me back 100% of my money. Thank god. Don't deal with these crooks, they're betting you don't have the balls to stand up to them to get that 10% of your final order cost back. (When they can't even acquire the parts, they'll glad take your money though) The only reason I even bothered with this site is because it's listed on AMD's Site under "Where To Buy"...yeaa...riiight. I would give you negative 5 stars if it was possible. Hands down worst experience pertaining to buying computer parts in my life, you would think for someone willing to give a company $2,700 they could at least let you know what was going on, but nah, they'd genuinely don't care.

Honest review is that they have great customization and very knowledgeable sales folks, but customer service is a mixed bag Keep in mind that there are very few negative reviews, so for the volume of computers they sell, seems like 98%+ of people are happy. The customization options and sales team are fantastic. Their custom PC builder allows you to choose almost any part with specificity (e.g., can choose specific partner model GPUs, specific motherboards from any major brand, etc.). What really holds them back from 5 star is their customer service. When you call, it is quite common for the rep to make it sound as if the customer is somehow responsible for delays on AVA's side or the customer is being unreasonable to ask for a status update when weeks have gone by for a 'phase' of the build. I am NOT referring to time spent waiting for a GPU or CPU - every manufacturer and SI has to deal with that, and every consumer should understand those delays. I am saying that once AVA confirms that all parts are available and the PC is being built, it still takes weeks to assemble and test. They really should just give status updates weekly automatically to help customers not feel nervous or feel like something is wrong. One last note - do all of your research before ordering. Once you place the order, it is very costly to change or cancel any parts of the order (10% of the total).

Flawless Execution Both the build and shipping came off without complications. Packing it for shipping was the Chef's Kiss. And my PC arrived early. Checked all the connections and fired her up. Very happy with the results. Cable management was a work of art. I only wish I could buy a 2nd build now! But I have state of the art for my budget and no complaints what so ever.

Avadirect makes wondorful pcs The pc is great, they made recommendations and even waved the price of an upgrade for me, everyone was so nice, I was able to finance it for 12 months, and this allowed me to get my dream computer, and it came with a warrenty! They even give you the rest of the thermal paste if you select diamond, avadirect has always done my family good, they made my old pc and my moms pc, they do take a little while to build the pc tho. BUT NOW I HAVE RAY TRACING