I have booked a room for 1 NIGHT and… I have booked a room for 1 NIGHT and was up charged for a free continental breakfast. Apon arriving, the hotel said I WOULD NOT BE RECEIVING MY FREE BREAKFAST AND I NEEDED TO TAKE THIS UP WITH SUPER. I called super up and they didn't bother offering any refund of my money despite the UP CHARGE and told me they would escalate the situation and to wait on updates! It's is now 1 in the morning and I ask for a update and these people have still not resolved this situation. When I asked to be passed through to a manger the employee of super DENIED MY REQUEST! THIS IS THE WORSE CUSTOMER SERVICE I HAVE EVER HAD. DO NOT, AND I REPEAT DO NOT BOOK WITH SUPER.COM OH AND I MIGHT ADD, I HAVE SCREENSHOTS OF ALL THE COVERSATIONS BETWEEN YESTERDAY AT CHECK IN UNTIL 1 IN THE MORNING..3:48 IN THE MORNING THEY DECIDED TO GET A MANAGER INVOLVED!

hit and miss Confirmation Number: B_13493059 Upon arriving at the hotel, I've found out that they didn't have my reservation. They double-checked, and then checked again and confirmed in writing that they have no reservation in my name. When I showed them the reservation, the hotel said that they don't work with Super.com. I offered them to pay for a room (to later claim back from super.com), but they had no availability. I had to cancel my meeting the following morning and drove hours back home... I raised a claim for a refund with super.com support, and they replied twice within days. But then stopped replying and for over a month, they don't answer any of my emails. I have no option than to contact my bank for a refund tomorrow morning. really bad customer service... I used them once before and all was good. so if you want to use them, I would then recommend checking with a hotel if they really have a paid booking in your name...

Great booking website Great booking website. Easy with no tricks like other websites claiming the price has just increased !

Superprlus Impossibile da disdire I frequently stay in hotels, so when I saw the opportunity to save money, I decided to subscribe to Super+ where you pay a monthly fee but enjoy more affordable prices. However, I soon realized that the offering in Italy is significantly inferior to that of the competitors, and the prices are often not as competitive. As a result, I have chosen to cancel my subscription and followed the necessary procedure. However, I received an email stating that cancellations can only be made over the phone and was provided with a number that is not reachable from Italy.

First time I use your service and all… First time I use your service and all was perfect(communication, booking and price,...). I'll use your app for my next vacations.