Covers What We Need We have everything we need for benefits & payroll. Wish the international/contractor functionalities were better.

VERY unresponsive Zenefits is impossible to reach for timely needs. They can take up to 2 months to respond to a time-sensitive inquiry and offer ZERO proactive information on compliance and management, even when certain changes should be flagged in their system. As help, they just send you to an FAQ page that often has outdated instructions.

Affordable and Successful! We used Gusto for our business when we had 80 employees. After covid, we were lucky to even have the ability to reopen even at a smaller capacity, so we needed a more affordable provider who could give us at least the same great product. Zenefits was offering a very kind package to businesses who were suffering due to covid when we were looking to start up again. It was perfect timing. It took some adjusting getting used to Zenefits but are happy with the outcome so far! Happy that we can get help when we need it and happy that it works for us!

Helped streamline our nonprofit operations We used to use an accounting firm for our payroll, and the experience has been so much easier once we moved it in-house to using Zenefits. It's also made our onboarding processes so much more efficient for new staff and contractors. We have fewer payroll errors and spend so much less time dealing with documents, email attachments, etc. for new staff onboarding. The amount of time I've saved has far exceeded the expense to add Zenefits to our organization.

Zenefits honest review, recently updated UPDATED 2/8/22: The customer service for Zenefits has gone down drastically. As a long-time customer, I still don't have a dedicated rep and have to send in emails and wait days for a response. DO NOT GET THE FSA through them, what a nightmare! Zenefits was implemented at my mid-size company 4 years ago. Since then, we've experienced rapid growth, and Zenefits has been able to accommodate all our needs. The pricing can't be beaten and their model ensures you don't overpay for a feature you're not using. Ther benefits integration is outstanding and has saved my HR team hundreds of hours. Highly recommend for all modules and services. Coming from an HR Director with over 16 years of experience in implementing HRIS type systems, you can't go wrong.