When I encountered a minor issue with my electric When I encountered a minor issue with my electric bicycle shortly after delivery, the customer service team immediately stepped in to assist. They guided me through the process of troubleshooting the problem and, when it couldn't be resolved remotely, they offered to reimburse the repair costs at my local bike shop. The reimbursement was processed swiftly.

Very good company to order from Very good company to order from. They are fast and efficient and they actually have the best prices.

I feel completely ripped off by this… I feel completely ripped off by this store. It hurts me to my core. We saved up enough money to get a double battery e-bike from ridefaboard, we need extra wheels to pick our children up while one adult worked. The bike came so broken, no owners manual, no instructions, the pegs were busted in half. Those are problems I can put aside. The motor will not spin the wheel. So it’s just a heavy bike. This shop (if it’s even real) has just sent me a few short emails. No solutions,no apology, just one word emails. I urge you if you value you’re hard earned money, do not get ripped off like I did. The lesson is, customer service is dead, and if you work hard for your money to feed your family, buy from a real dealer.

I have pros and cons of this I have pros and cons of this. the pros were that when they did communicate with me it went very smoothly and they apologized about the delay. the cons was that when they tried to update me the Email was sent to the wrong one so i never got it until it was sent again to the correct one. Overall I'm still happy that i get to ride and actually experience a E bike.

Order not received I have not received my order. It is now 7 days and still, nothing.