Tech support is good Tech support is good. uptime has been very good apart from 2 wordpress sites which had leaky cron scripts and consumed all ram, resulting in crash. After disabling wp cron it has been much more reliable. pricing is great, though backups @ 20% of server cost is too much. I tried probably 15 - 20 other cloud providers before settling on linode. 6 months in and I'm confident I made the right decision.

Why I am a lifelong Linode customer I found linode through a small project I had done a few years ago. Since setting up my account and VPS services, I have remained a consistent customer. Their support team reached out to ensure everything could be backed up when upgrading for the spectre vulnerability, over 30 days in advance. Their uptime is amazing, and they continue to add features like their DNS and firewall services. The prices are extremely fair for the service provided, and they are an independent company.

I have servers at Linode even before it… I have servers at Linode even before it was sold to Akamai. My experience of more than 6 years with Linode is excellent. Sure, the support isn't great, but who needs to open a support ticket when everything works fine? What I manage is the performance of the servers. I have a VPS with a dedicated CPU and it's great. SLA 99.99999% and very fast server response. Linode provides top-notch DNS to the world and rich documentation for customers to study. That is all!

4 year old hardware The support is great, but there are too many maintenance issues, every other month there is maintenance that requires powering off our servers. Every time there is maintenance they move us from Intel Gold which works OK to a 4 year old AMD CPU which cripples our app performance. It's very frustrating, they really need to update their hardware.

Cost Rising, Slow Support Times While linode is a alright host, it has its issues and a lot of them. They used to offer MongoDB Hosting, however stopped after no update to the community. Costs have also risen, while other competitors have lower costs. Support is also very slow, and it takes days for support to finally reach out.