SCAM avoid avoid SCAM avoid avoid! They won’t cancel the subscription, I can’t access my data and I can’t seem to stop the direct debit!

I have tried cancelling my subscription… I have tried cancelling my subscription for three years as I use iCloud for my back up system now. Even when I cancelled my credit card they still managed to bill my credit card for a service I don’t use and didn’t ask to renew. It is impossible to get through to customer service to stop my subscription from renewing. I chatted with a service rep and they were not helpful in helping me cancel their service. I’m not even sure what this company even does do I think it’s a scam.

I really do not believe this is a real … I really do not believe this is a real company. It is a scam. Paid to backup, had a drive crash and now they cannot retrieve my files. Millions of excuses and no action. This is not a real company. Do not use them under any circumstances.

Absolutely the worst company on the planet Absolutely the worst company on the planet. I would give them a minus 10 if I could. They charge you for UNLIMITED service then cap you at 1TB without telling you. NOTHING about this company works. They can’t take your credit card on their site, the 24/7 customer phone number they give is a garbled recording that just hangs up on you. Truly, the worst company I have ever dealt with. I am looking for another cloud storage option as soon as I finish writing this. Just wanted to save others from the frustration I have had

After backing up my data with them for… After backing up my data with them for years, when it came time to restore data due to a dead computer...they turned out to be useless. Multiple duplicate directories in their system (and no way to tell which is most recent), and none of my most recent directories are in there. Customer service is useless. When I emailed them to ask where my data is, they ignored the emails. When I'm done pulling down what data they actually did back up, I'm cancelling the service. Do NOT recommend.