Very frustrating and irritating experience First, be aware that Zipcloud is NOT an Apple product as you could easily believe when you have an Imac or Iphone, especially when they warn you that if you don't enroll in their backup program you are going to lose all your data, information and pictures. I stupidly paid for a trial period they advertized but cancelled right away (in writing) after I found out it was useless for me and not from Apple. For a year they have been harassing me with pushy emails proposing me discounts and financial arrangements to have me back. A few days ago, my Paypal account was debited automatically for a "plan account subscription" that I NEVER authorized. Obviously they kept my bank statements on file and tried to charge me a year later. Maybe it was a computer error but it looks like a fraudulent transaction to me!

I have never seen anything like this in… I have never seen anything like this in my life. I signed up for a monthly plan and the next day I forgot that I had purchased a yearly plan like six months ago so I sent an email to support to cancel and to get a refund and they came back asking me why I wanted to cancel. I replied and said that I didn’t need to give a resson and to refund my account. I received a second email stating they don’t want to see me go and that they would discount the membership and would only refund me $2. Are you kidding me?!?! What a disgrace of a company. The next step is contacting the BBB. Do not use this company there are so many others out there like Dropbox that is soooo much better with amazing customer service. This company has real nerve to be playing games like this. Seeing what their score is here, they obviously have a bad reputation.

SCAM avoid avoid SCAM avoid avoid! They won’t cancel the subscription, I can’t access my data and I can’t seem to stop the direct debit!

I really do not believe this is a real … I really do not believe this is a real company. It is a scam. Paid to backup, had a drive crash and now they cannot retrieve my files. Millions of excuses and no action. This is not a real company. Do not use them under any circumstances.

After backing up my data with them for… After backing up my data with them for years, when it came time to restore data due to a dead computer...they turned out to be useless. Multiple duplicate directories in their system (and no way to tell which is most recent), and none of my most recent directories are in there. Customer service is useless. When I emailed them to ask where my data is, they ignored the emails. When I'm done pulling down what data they actually did back up, I'm cancelling the service. Do NOT recommend.