SAVE YOUR MONEY I signed up for the starter plan on November 13, and just today I got an email that my account was suspended. I was using my phone number for the occasional phone call with a client, and during my first 1-2 weeks I sent some cold texts to businesses in my niche. I sent a maximum of 20 texts. Not once did I spam anyone or send an inappropriate text. After they suspended it, I requested a pro-rated refund or credit, which they didn't provide. I'm glad this happened early on so I didn't waste a lot of time and money with Phone.com's sub-par services.

Suspend my account for no real reason and refuse to give refund. My experience suggest that you should avoid them. I register for their online fax service with 2 fax number and a year of payment. One day after that my account got suspended because of "fraudulent activity" (by doing almost nothing). I called customer service and their answer is the suspension will remain and will not disclose the reason. After sometime I call them again request for my refund, they said they will not issue any refund or offer any service. It's free money for them at this point.

SAVED MY COMPANY! I don't understand all the negative review's when I got the best customer service ever! Tirthraj and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business.

happy with phone.omc We were very happy with Phone.com. Fees were as described. Customer service was excellent. When we had a minor issue it was quickly resolved. I recommend this company.

Two Aluminum Cans and a String Would Work Better App does not work. They asked me to make phone calls from my laptop. Notices about incoming calls were delayed. They refused to give me a refund. I filed a complaint with the FTC. I disputed the charge with my bank. Sometimes incoming Phone.com calls displayed myself as the caller. Text notifications delayed. Text notifications were often wrong. They keep promising to fix the app. But they don’t.