Product never worked Product never worked. Never was able to download anything to it. Thought I signed up for a free service and then was billed and had paid $119.98 for nothing. Tried to disbute the payment but paypal made me pay it. I am a senior citzen on social security don't need to give away money. What a rip off.

Be very careful when using this… Be very careful when using this service. They will charge you first and you will never get your documents. They will open a ticket for you and will not respond or refund your money. I’ve sent 5 requests for refund and they have ignored every single one.

NO HELP not syncing between devices. Absolutely will not work. After complaining, someone got back and while I was typing in info another e came in saying "Issue was solved". Not hardly. I'm done paying them for this garbage.

A month with no service. Truly terrible customer service Ticket #23410047 reported on the 4th of march - a month ago. I am unable to upgrade and use my dropbox account. Seriously interfering with my business. Unable to deliver client work. Still no solution despite many messages clearly outlining what the issue is with screenshots and explanations. All I ever get told is that "it's with the engineering team" If more crucial systems were dropbox based this would be catastrophic.

HORRIBLE CUSTOMER SERVICE After recently purchasing a company I was unaware we were using this program. When it came time to renew, I was charged $3,500 to my card. I didn't know we had this program, let alone that it was renewal time, so the charge was a complete shock. There were 13 licenses on the account from the previous owner. Eleven of those employees were no longer with the company, and two of the the eleven are deceased (one three years ago and the other one year ago). When I called to rectify this (the renewal was April, I called in April), I explained our situation and they would do absolutely nothing about it. I have 6 employees that will use this program and now I have to pay for 13 licenses for an entire year. As a business owner, I would NEVER do this to one of my customers. While nice, the customer service is horrible. And now that I have gotten rid of those licenses for our next renewal (that I paid for) I have no access to them. So I am essentially paying for 13 licenses and I only have access to six. Highway ROBBERY!