AMAZING!! … Thank you for offering a textting customer service line, wish more companies did it! All of your staff were incredibly helpful, polite & patient with me as I am technology challenged. Corrected my problem and refunded me within a day and I was able to grab all my favorite items with my swap for credit! Thank you all so much!!!

I missed the customization window for… I missed the customization window for the Spring 2024 box as I was out of access for a period of time. I reached out to FFF customer service to ask if there was anything they could do. Nette reached out to me and provided the opportunity to customize my selections, outside the window. Nette was quick to respond and offered suggestions and solutions. There were a couple of items I would have selected but they were sold out so I chose other options and am very satisfied with the outcome.

Have had three negative incidents with… Have had three negative incidents with the company. Your staff is great to help resolve the issue on the phone, but still not resolved regarding the company. It's too easy to throw 10 dollars at the problem and think that it's going to make the customer satisfied with their experience. Have cancelled my membership due to ongoing dissatisfaction with the company.

Disappointed The extra things I ordered didn’t come in. Every box so far I have been disappointed with and I felt I needed to cancel. Although I didn’t want to, I just was tired of having to send emails telling how disappointed I was . I really looked forward to getting my box and the extra things I ordered. I’m not sure how you can do better unless you make sure you have enough for everybody.

FFF may have the best customer service… FFF may have the best customer service of all time. I was pretty bummed when my order came damaged but their customer care team quickly refunded my damaged items. Filing a claim was quick and easy. I just had to take a picture or video of my damaged item(s) and they refunded them almost immediately. Yes it stinks that my candles were unusable BUT having an experience like this with their customer service definitely made me a customer for life. They take care of their customers even after the sale and not everyone can say that elsewhere.