Great service, high quality product Very high quality desk arrived with a damaged part but support team was fantastic in immediately sending replacement part. Would absolutely shop from them again

I’ve only ever had cheap office… I’ve only ever had cheap office chairs/gaming chairs. It was clear as soon as I put this together that it is a major step up from the other chairs I’ve had in the past. This chair is very comfortable. The lumbar support is great although not adjustable. I don’t find this to be a con given the relatively affordable price and exceptional quality. It’s very supportive overall and I don’t feel it needs adjustment. This chair feels solid. It’s heavy but in a good way. It doesn’t squeak or feel cheap like some chairs. The mesh back and headrest are great and I personally really like the foam seat cushion. It’s soft but supportive. I weigh 175 and it’s great for me so far. My favorite feature is probably the lockable recline in combination with the footrest. Happy I bought this.

Customer Service My customer service experience with Odin Lake was surprisingly good. The communication they afforded me upon receipt of my chair was beyond what I see from most other companies, and I did not initially expect it. The issue with my chair was resolved fairly easily, and with intelligence and empathy. The communication was all via email, as they do not provide a service phone number. I broke my first rule of ordering things online ONLY if they have phone contact. I was afraid at first, but it worked out.

I spend a lot of time at my computer I spend a lot of time at my computer. I have had neck and back surgeries. I needed something comfortable and that would give me support. The ergonomic design and functionality is perfect. Everyone I know who has sat in the chair wants one for themselves. I’m extremely happy with the chair and it is very beneficial to my comfort

One chair doesn’t function correctly One chair doesn’t function correctly. The up and down lock feature does not work. Every time I move it pops me up and I can only sit at the lowest position.