They advertise pet stain and odor removal... A very nice gentleman named Nick came out to clean. We had some pet and coffee stains to be removed. I was upfront about the cause of the stains and he used a black light to be sure he knew what the urine stains were. At completion of the project, no stain was seen and the rooms smelled great. I went to a meeting and when I came back, the stains were seen again, but not as significant. The next morning they were just as before the cleaning and the room smelled worse than it did before. I called the company because they have a 30 day guarantee. They refused to honor it. They wanted to do a deeper clean on the spots and charge $10/softball size area. This would be another $300. No thank you. I will call someone who will do it correctly the first time.

Always a 5 star experience Always a 5 star experience. Very friendly team from the call center to the service tech. Removed vomit from our carpet and rug and didn’t charge anything extra. Call center was very flexible with us on pricing. The whole job of three rooms and a rug was 35 mins from start to finish! I will continue to call Zerorez when we need carpets cleaned.

Anthony and Zerorez are Amazing Anthony was Awesome and Amazing. He worked extremely hard on several stubborn stains and made the carpet look fresh and new. Anthony is very professional, nice, kind, courteous, promp, and a great educator on carpet issues. This is the 2nd time Anthony has cleaned our carpet and each time has been Amazing. Thank you so very much Anthony your work is perfection and deserves 5 Stars. The company gets 5 stars as well for Amazing customer service. They were very accommodating when I asked to change the appointment date, The over the phone estimate was fair and the add on price was fair as well. The arrival time estimate was reasonable and Anthony arrived early. They update you for the arrival. They are very kind and easy to talk to. This is a true and honest review. Thank you Zerorez.

My carpets look amazing!! My carpets look amazing!!! Ben was ontime, attentive and extremely nice to work with! He made sure even the toughest of stains came out and called me 30 minutes before he came. Will definitely be using zerores again!!!

It is my pleasure to extend my… It is my pleasure to extend my gratitude to Ben for his outstanding service. In addition to his time and advice regarding the care of my rug, I greatly appreciate it. A great deal of credit should be given to him!