Adjustable White Desk- a MUST! I ordered the adjustable white desk and it arrived today. I just finished putting it together and I am in awe of how great their customer service was as well as their product. I was called twice about delivery- once to get some additional information about where it would be delivered and then they followed up with me confirming a delivery window. The delivery driver showed up within the first hour (of the three hour window) and was so helpful in getting my packages up the stairs- which I was not expecting at all. I was not expecting to be so well taken care of! It was so nice to not wonder where my package was, what day it would arrive on and what time it would arrive at. Bravo, Poppin!

Bad service and customer service never… Bad service and customer service never replied. Don’t use it, the my don’t care s*it about their customers.

Awesome customer service! I outfitted my home office with quite a few Poppin products... a couple filing cabinets, desk accessories, etc. Not only are the products first-rate, but twice I've needed to contact customer service... I locked my file cabinet keys in the cabinet by mistake. Both times the service reps were super great... friendly, listened to my problem, and took responsibility for helping me fix it. They clearly do a lot of training and empower their reps. (I say this as someone who does trainings tangentially related to customer service such as this.) They have earned a loyal customer in me!

sloppy unrealible company Poppin had just deleted my comment on their Facebook page. Which said that i had to chase them to place my order, which did not arrived when they told me and had to chase them to track my order. Did not care for $1,500.00 order that I placed and another I would have placed. I could not get hold of them. When Alyssa Tuorto (the girl I placed the order with) called me back, she said “oh that is very frustrating, sorry about that, good buy.” Not only her patronizing behavior was the worse technique she could have used. But she had no idea of the repercussions of it. In life you never know who you are dealing with.

Terrible customer service Terrible customer service. They held up a delivery after I ordered chairs over an email that made no sense. Nobody bothered to call me to explain you must respond to the email before they will ship out the chairs. It’s called customer service in which they lack. And to boot, Gabby, the sales rep does nothing to correct other than ask me if I just want to cancel the order. SMH.