Very pleased Missing cartridge in package but no problems after contacting them another cartridge was delivered within 2 days

All ok The cartridges arrived on fine and all appear to be ok (although I haven't used them all yet)

Quick order process Quick order process, prompt delivery (earlier than expected), and great value.What more could you want!

Wrong incomplete delivery Wrong incomplete delivery then a serious delay of over one week to rectify the issue. Products did work ok when they finally arrived.

The reason for this rating is not to do… The reason for this rating is not to do with the Printer model GP-1324D that is perfectly ok. However, many of us have slim laptops with no CD/DVD drives, the printers user manual was on a CD that came with the printer. I wrote to the company explaining, but all they had was a sheet with some details not the actual manual. So I decided to buy a CD driver! This was to ensure I could set up the printer correctly and guess what, it had many user manuals on it but not on the one I purchased. I did eventually find the correct manual online and YouTube after spending out on an external driver. Lesson learnt, anything can be found online.