Best customer service Best customer service. Beau from customer service was the one assigned to help out with the issue we had. He was very nice and professional and cant ask more than that. Issue was resolved and after talking with support I felt like I would renew my subscription because customer service is my main concern in most situation.

Franco is the best! Franco is fast, clear and I had a great communication experience with him overall.

Third class customer service Third class customer service. Inefficient support staff. Takes ages to respond to customer issues. Dullest support team. After monthly unlimited download subscription, not being able to download even a single content. Keep sending them message, but zero response. They will take their sweet time to come back.

Apart from having amazing content for… Apart from having amazing content for video editors, Storyblocks also has amazing people behind the scenes. Whenever I had a question or misunderstanding they were very fast to answer and make everything clear. It's my favorite platform to use for the footage, music and plugins that I need. Thank you and keep up the good work!

Franco is THE BEST with resolving concerns! I am on an extreme time crunch to produce a video, and jumped at the $25/month subscription opportunity I saw on Storyblock's page. I clicked "Checkout" faster than I ever should have, because only in that split second between my click and the page refreshing to show the transaction's completion did I see that it was billed at $300 per YEAR. I panicked, but it was TOO LATE!! I'd been charged!!! I immediately shot off a desperate email to Storyblocks, explaining the tale of my tragic irresponsibility. Franco answered back the next day and with just a few back and forth clarifying questions, cancelled my subscription and refunded me everything. I AM SO GRATEFUL FOR FRANCO!! And one day when I'm able to afford paying in one swoop like that, I'll definitely be back! Thank you, Franco!