Product took over a month to deliver… Product took over a month to deliver and it arrived in a plastic bag. All the boxes inside were crushed. Customer service never picks up and never returns messages.

Do not shop here Ordered product never got shipping information. Or product could not talk to anyone as they do not answer phones or email. Reversed charges on my card

Great company Been ordering from this company for 15+ years. They’ve always delivered. When issues of cartridge compatibility have come up due to HP playing marketing games, LD has always provided a solution. Oh yeah and the price is right.

LD Products provides excellent service LD Products provides excellent service. A well laid out webpage makes ordering and reordering very easy. I've been using LDP for a long time and on one occasion my delivery was damaged. One call and it was politely replaced at npc charge to me.

Horrible (non-existent?) customer support! About 4 years ago, I purchased a 4-pack of LD Products ink jet cartridges (black plus 3 colors). I had used their products before and was happy with the cartridges and the price. One by one, as the current cartridges in my HP 8615 ran to empty, I replaced them with the waiting LD cartridge. Everything worked great until it was time for the final one which happened to be the black. Initially in kind of worked with a bit of print missing on the edges. Within about 6 pages, the missing part became the entire page. I thought well, they probably won't do anything for me since it's been 4 years, but I went to the website to find out. And what do I see at the top of the page but " Lifetime 100% Satisfaction Guarantee." It turns out, the phone number at the top of the page is worthless. You get into an IVR that says press 2 for new orders and 3 for all else. Press either one, it makes no difference. You get a message that you can request a call back. They never do. If you hold long enough, they force you to record a voice mail. They don't return that either. I wrote one e-mail and got a fairly quick response that the shelf life was only 18 - 24 months. I wrote back and said what about the Lifetime 100% Satisfaction Guarantee? A week+ later I still have no response. I still feel they generally sell a pretty good product for a very attractive price, but if you are not going to honor a satisfaction guarantee, why bother putting that on your site. And if you're not going to answer the phone, why have the number on your site. Absolutely horrible customer service.