i have had nothing but great service… i have had nothing but great service with LD recently I had a issue with my cartridges and they were awesome and send a replacement. thank you so much Marian for going above and beyond. I have been a customer since my kids started college 5 years ago. will come back to order as soon as I run out of ink. thank you

I have used LD ink cartridges for at least 6 years I have used LD ink cartridges for several years. In the past, they were mostly very good (I would buy bulk sets and occasionally one would fail, but the price was so good, that I just tossed the bad one). I ordered a bulk set for a new printer on March 2nd. They claim to ship in 4-5 business days. It is now March 23rd, and account says the order is "processing." I have called 4 times to get a status. It just goes to voice mail and says customer service will call me back, I gave gotten zero call-backs. I have emailed 3 times, with no response. I actually was wondering if they were out of business. I now have to go out and buy retail cartridges, since I am out of ink. After reading several reviews, it seems that this is the norm, and I wonder how a company can stay in business with such horrible customer service (and, it seems, poor product quality in many cases). I am amazed that a company can get this many bad reviews and not take decisive action. My recommendation is to only buy if you are willing to gamble with either losing your money, or getting bad quality products.

A rip off company A rip off company. Opened a new printer cartridge I purchased from this joint and it was a used mostly empty cartridge that had been re-packed in a new box and would not even be recognized by my printer. They have 0% quality control. When I tried to call I can't get through to anyone and their link to send an e-mail is broken. What a company of clowns. Embarrassing.

Great Pricing and Quality Products! I have been ordering from LD for six years + and have always received the products and have good success in using them. I had one issue several years ago with a ream of paper and they quickly gave me a credit; I was able to apply to a subsequent purchase for ink and toner. No questions asked. Always prompt delivery. Would recommend.

LD Products the only company to use. I have been doing business LD products for 6 years now and have experienced great customer service. I can only remember two returns for exchange I have done and both were done without any problem. The company really stands behind their product line 100% and customers are put first. Most recently (Sept. 2 2020) I had an update installed on my Epson printer after the update my printer did not recognize the aftermarket ink cartridges. I called LD products for help and help they did by sending all my replacement cartridges with new chip for the updates from Epson and at no charge. This and the customer service in the pass really shows me they want to keep all their customers. I would give this company and try and I am sure you will become a long term customer. Once again this is a great company.