SOLD TWO DEFECTIVE PRINTERS - POOR CUSTOMER SERVICE I purchased a refurbished Brother MFC 8710DW copier printer for $297. First, I was shipped the WRONG (8910DW) less expensive machine. The machine stopped working. After notifying A Matter of Fax (aka PC & More and PrintersCopiersand More) of their defective product, they sat on their hands for I think at least a week before responding. Of course, I was without a printer/copier and greatly inconvenienced. The first return was via FedEx, who picked up at my home. HOWEVER, they DELAYED shipping a replacement, even though I provided the tracking number the afternoon FedEx picked up the defective machine. More time without a printer/copier!! When I FINALLY received my replacement refurbished printer (they did ship the correct model), it was also defective as the printer JAMMED repeatedly! Any semblance of Quality Control would have never shipped this defective printer/copier to a customer. When I asked for a pre-paid shipping label to return, I was given a UPS label -- which did NOT include pre-paid pick-up. (I hurt my back lifting the first return onto a table outside my front door.) My repeated requests to have them provide an account no. to pay the $11.99 pickup charge went ignored...until I was told I had 4 days left to return the product. I had to spend 30 minutes trying to pre-pay the $11.99 charge -- that UPS' website didn't provide...so I had to waste another 12-15 minutes to call UPS and speak to someone in the Phillipines to schedule the pick-up and pre-pay charges A Matter of Fax/ PC More/ PrintersCopiesandMore should have paid. Frustration level is through the roof!! Thus, due to all the "damage" A Matter of Fax/PrintersCopiersandMore / PC & More have inflicted on me, I am taking the time to inform other consumers so they don't do business with any of these entities...or do so at your own risk.

Bad Taste! Completely dissatisfied with this online reseller. Placed an order for a part costing apprx. $130. Of course, when I place the order it states right below the product picture... "Brand New Ready To Ship Within 24 to 48 Hours." I receive a call 5 days later (3 business days) to tell me the price has changed to $390. If I'm not willing to pay the difference the order will be cancelled. Not the way to do business. How would you feel? Don't waste your time ordering with them. Obviously the product was not ready to ship. What a bad taste! I see a pattern here of similar reviews with "pricing errors."

One of the worst companies I have ever done business with - I will never buy from them again!! I had a return and it took them 2 weeks to send out the link that must be used to get a RMA. Everyday I would call and someone would tell me they were sending it, but it never came through. Finally I would not get off the phone until the girl sent it while I waited, and strangely enough that one came right through?!? This companies customer service was absolutely unacceptable! I was trying to explain the situation and the rep was yelling over top of me. I could not get a word in. She then cursed and hung up the phone. Horrible, Horrible company. I will be telling everyone I know!!

Almost a year to date later and I still have NOT received a refund … So I still have NOT received a refund for my purchase that was billed twice and my order is from September of last year . Jon , the owner has blamed the poor girl that answered the phone . NOT her fault at all . I have not heard from them in months after several phone calls . DO NOT BUY ANYTHING FROM A MATTER OF FAX . The few bucks you save are not worth it . Wondering if I will ever get my money back . I'm thinking not...

THE WORST company ever THE WORST company ever! I ordered a printer that took 4 weeks to get even though it was "in stock" and then they sent me a used printer. This company is a complete shame Oh and they charged me $40.00 for expedited shipping SCAMMERS!!!!!!!