Hassle-Free Refund Process I recently had a positive experience with the customer service team. I have mistaken my subscription plan and asked for help to switch subscriptions and requested a refund for the price difference. Sara from the customer service team promptly responded to my email and efficiently processed the refund. Not only did Sara assist me with the refund, but she also ensured that my subscription plan was adjusted according to my preferences. I appreciate the responsiveness and professionalism demonstrated by customer service.

I wanted to cancel my subscription… I wanted to cancel my subscription after receiving their invoice and they helped me without further asking.

Rep was knowledgable and helpful Rep was knowledgable and helpful. Although my request could not be fulfilled, the rep offered alternatives.

Issuu and us Issuu is user-friendly and has everything our company needs for creating a flip book. Their customer service really assist in easy to follow ways. And my two Zoom meetings were most productive guiding as well as advising. The interface on Issuu website I found had all that we needed. At this juncture we're part of the Premium plan and are very happy indeed.

One of my best customer service experiences ever The same CSR / Tech (Chloe) helped us resolve our issue twice. . . as new customers who are a bit technically challenged we didn't follow her instructions correctly the first time - our fault - and we accidentally deleted our account. While we were in a state of panic, she was patient, cheerful and professional and resolved everything quickly. We even had another CS person and and VP check in with us to make sure we were satisfied as a new customer. Who gives this type of service any more? As we discovered (happily), Issuu does.