wkwest
GBMarlon went the extra mile to get our… Marlon went the extra mile to get our order there on time while managing the cost of freight delivery. His communication skills were excellent and responded quickly from product inquiry through delivery. Customer service has become a lost art in the last 3 to 5 years. Marlon is an example of one who goes the extra mile for the customer. Every leader and associate should deliver customer service loke Marlon! Kathryn (Katie) West
Annette Fletcher
GBAlmost perfect I love the products and the communication was great in reference to product information and artwork approval. The 1 star you missed was the lack of communication once the art work was approved and products went into production. I had no idea of an estimated ship date or delivery date and when I did find out, it was much later than expected. I WILL use you again in the future and hope that part of the experience is a little better.
Jessica Restivo
GBFast and EASY! Wow! How easy, fast, and affordable this was! Cannot wait to gift these to my employees.
Gretchen Reid
GBGreat product, suggestion for customer service I appreciated the hands-on personal touch along the ordering process and the product is PERFECT! It would be helpful to have an online portal to track progress as I was left wondering if the product was in production and if it would arrive on time (it arrived at 6pm the night before I needed it). I ordered another product that was available on your website and then was informed that is was not available. This delayed the process such that if I had chosen a different product by that point it would have missed the deadline so I did not make the additional order. I asked if express shipping could be applied to the order for free and was told that was not possible. From a customer success standpoint, that would have been a small price for you to pay to get the additional order and keep a customer happy. I do have many more orders I'd like to make.
A p
GBThe notebooks came out great The notebooks came out great. They were very helpful in ensuring the design and layout was the way we wanted. Marlon was very understanding and patient, he went above and beyond to ensure the design of the notebook came out to perfection. Will most definitely keep buying from them.