Derrick Winston (tech support) has been excellent… Derrick Winston (tech support) has been excellent to work with setting up my account. Karen L. (sales/account manager) has been excellent also. This is my first social media campaign and I have not received any response yet.

Lost Notes I was excited to try the new beta for contacts in Back-AT-YOU. It's amazing how everything is so well-organized and easy to use. I had a moment of panic when I couldn't find my notes, but Brady from support was super helpful and showed me where they were. They were just in a different location, not gone. I'm so relieved and happy with the new system. Thanks Brady!

Excellent customer service!! Joseph Lilly from "Back at You" was amazing help!! Cannot thank him enough for all of his kind, quick communication and for efficiently resolving my technical issue in connecting Social Bay to my social media. I could not have done it without him. Highly recommend him and I hope his hard work and efforts are commended 😊 Thank you sooo much Joseph!! 🙏🏼

Back on Line in a Jiffy! I reached out to Back at you when I realized one of my social media platforms was not connected. We scheduled an appt promptly and Joseph Lilly was right on time and resolved the issue in a jiffy! And the postings scheduled instantly....I love the value I get from Back at You - they leverage my social media and I highly recommend them.

Looking forward to working with Back At You. After a week of using Back At You, I needed support for the very first time. I needed assistance with an Instagram account. Yesterday, I utilized their chat support and got Allison on the other end. She was eager to schedule some time with today in order to assist. She called me on the dot and immediately began driving. She assisted me with a pleasant attitude, as well as some humor which was refreshing in the world of customer service. She helped me create my Instagram account, assisted with a few other things I simply couldn't do myself. I am now connected and am looking forward to using the service even more now that I know there are people like her for Back At You support team. Thanks Alli!