Excellent people and company Client account manager, Cerone, was extremely patient and very kind. I’m not very technological and it took 20 minutes for me to stumble through onboarding but Cerone could not have been more helpful; she talked me through various problems I had and we were able to finish the onboarding within the time frame. Thank you, Cerone & other WellReceived employees with whom I’ve spoken; everyone has been kind and helpful. I understand why WellReceived is a first rate service.

Hassan was great in helping me set up… Hassan was great in helping me set up my account! Very professional and upfront about everything. Thanks!

Somewhat psychic Somewhat psychic! These folks know more about how to answer my phones than I do. They have a great system in place and you can easily make changes to how they answer the phones instantly. They are very responsive to feedback and work diligently to find solutions that save me time and money. Great customer support!!

Efficiently and accurately scheduling our patients Their answering service team is very polished and friendly. Because we have a multi-office, multi-doctor facility, we were very concerned about patients being scheduled incorrectly or with the wrong doctor. We created a hybrid approach where WellReceived gathers information and puts it into a message que and our team is able to efficiently work through the messages to schedule our patients very efficiently. Prior to WellReceived, patients left a voicemail, which led to numerous unhappy patients and consumed a lot of our time checking messages. With the message que, our team can easily read though the notes and the patient's information. Teaming up with WellReceived has been one of our best business decisions.

Hima went above and beyond Hima went above and beyond. I called in the evening wanting to make major changes to my setup and she walked me through the long process with true commitment to getting me exactly what I needed right there and then.